Front Desk Guest Experience Specialist

La Barbarie Hotel by Eight Continents; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

La Barbarie Hotel by Eight Continents is seeking a friendly Hotel Front Desk Receptionist to join our Guernsey hospitality team. You will manage check-ins/outs, answer enquiries, and provide guest information while delivering a welcoming experience.

This full-time role requires strong communication and professionalism. Responsibilities include handling reservations, processing payments, maintaining records, and coordinating with housekeeping to meet guest needs.

Qualifications

• Previous receptionist/front desk experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Good organisational and multitasking abilities.
• Basic computer knowledge and familiarity with booking systems.

Responsibilities

• Welcome guests and visitors in a professional and courteous manner.
• Manage check-ins and check-outs efficiently and accurately.
• Handle reservations, bookings, cancellations, and guest inquiries.
• Answer telephone calls and respond to emails promptly.
• Process payments, invoices, and daily cash handling procedures.
• Maintain accurate guest records and update booking systems.
• Provide information about hotel facilities, local attractions, and services.
• Coordinate with housekeeping and maintenance for guest requirements.
• Handle guest complaints professionally and escalate issues when necessary.
• Ensure the reception area is clean, organised, and presentable at all times.
• Assist with administrative duties and daily reporting as required.
• Follow company policies, data protection, and health & safety procedures.

Skills

Communication

Interpersonal skills

Organisation

Multitasking

English proficiency

Tools

Opera

RMS

Job description

La Barbarie Hotel by Eight Continents is seeking a friendly Hotel Front Desk Receptionist to join our Guernsey hospitality team. You will manage check-ins/outs, answer enquiries, and provide guest information while delivering a welcoming experience.

This full-time role requires strong communication and professionalism. Responsibilities include handling reservations, processing payments, maintaining records, and coordinating with housekeeping to meet guest needs.