Head Housekeeper

La Barbarie Hotel by Eight Continents; United Kingdom; On-site; GBP 38,000 - 48,000; Full time

Job summary

La Barbarie Hotel by Eight Continents in Guernsey is seeking a Head Housekeeper to lead the housekeeping department and uphold the highest cleanliness and safety standards.

You will manage a team, plan rotas, monitor productivity, and ensure compliance with health, safety and employment regulations while delivering exceptional guest experiences. Experience in hospitality and a hands-on, proactive approach are essential.

Qualifications

• Senior housekeeping leadership experience in hotels or large properties.
• Strong organisational and time management abilities.
• Excellent communication and problem-solving skills.
• Commitment to high standards of cleanliness, safety and presentation.

Responsibilities

• Lead and manage the housekeeping department to maintain guest rooms, public areas and back-of-house areas to high standards.
• Oversee staffing, rotas, performance reviews and coaching of team members.
• Manage inventory of linen, uniforms, amenities and cleaning supplies; liaise with suppliers.
• Ensure health, safety, COSHH, fire safety and company policies are followed; conduct risk assessments.
• Collaborate with Front Office, Maintenance, F&B and Management for smooth operations.
• Maintain staff records and support audits and inspections.

Skills

Team leadership

People management

Staff rotas

Coaching & development

Performance reviews

Communication

Problem solving

Time management

Attention to detail

Guest service focus

Tools

Hotel PMS knowledge

Job description

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Head Housekeeper

La Barbarie Hotel by Eight Continents

Full time Ref: 20261830 Opened: 02/11/2026 Closes: 02/12/2026

Job Purpose

To lead and manage the Housekeeping Department, ensuring guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, safety, and presentation. The Head Housekeeper will oversee the housekeeping team, maintain operational efficiency, and ensure compliance with all relevant health, safety, and employment regulations.

Key Responsibilities

Team Leadership & Management

• Recruit, train, supervise, and support housekeeping team members.
• Prepare staff rotas and manage staffing levels to meet operational requirements.
• Conduct regular performance reviews and provide coaching and development opportunities.
• Foster a positive, professional, and productive working environment.

Housekeeping Operations

• Ensure all guest rooms, public areas, and staff areas are cleaned and maintained to established standards.
• Carry out regular inspections and quality checks to ensure consistency and attention to detail.
• Monitor room turnaround times and productivity levels.
• Ensure housekeeping procedures and standards are consistently followed.

Inventory & Resource Management

• Manage stock levels of linen, uniforms, guest amenities, and cleaning supplies.
• Place orders and liaise with suppliers as required.
• Control departmental costs and minimise wastage while maintaining quality standards.

Guest Experience

• Respond promptly and professionally to guest requests, feedback, and complaints.
• Ensure special requests and VIP requirements are fulfilled to a high standard.
• Work closely with other departments to deliver an exceptional guest experience.

Health, Safety & Compliance

• Ensure compliance with all health and safety legislation, COSHH requirements, fire safety procedures, and company policies.

• Conduct risk assessments and implement safe working practices.
• Maintain high standards of hygiene throughout the property.
• Ensure all housekeeping equipment is used safely and reported for maintenance where necessary.

Interdepartmental Communication

• Liaise closely with Front Office, Maintenance, Food & Beverage, and Management teams to ensure efficient operations.
• Report maintenance issues promptly and follow up to ensure completion.
• Attend management meetings and contribute to operational planning.

Compliance & Governance

• Ensure adherence to Guernsey employment legislation, including working hours, leave entitlement, and employment policies.
• Maintain accurate staff records, training documentation, and performance review records.
• Monitor compliance with company policies and procedures.
• Support audits and inspections and implement any required corrective actions.

Person Specification

Essential Requirements

• Previous experience in a senior housekeeping, housekeeping supervisor, or management role.
• Strong leadership and people management skills.
• Excellent organisational and time management abilities.
• High attention to detail and commitment to quality standards.
• Strong communication and problem-solving skills.
• Ability to work effectively under pressure and manage competing priorities.
• Good understanding of housekeeping processes, systems, and standards.
• Right to work in Guernsey.

Desirable Requirements

• Experience working within a hotel or hospitality environment.
• Knowledge of hotel property management systems and housekeeping software.
• Relevant health and safety or hospitality qualifications.
• Experience managing budgets and departmental stock control.

Working Hours

This role requires flexibility and may include:

• Early morning, evening, weekend, and public holiday working.
• Additional hours during peak trading periods.
• Attendance at management meetings and operational events as required.

Key Attributes

The successful candidate will demonstrate:

• Excellent leadership and team-building skills.
• A hands-on approach with a strong work ethic.
• Professionalism and discretion.
• Strong customer service focus.
• Commitment to maintaining the highest housekeeping standards.
• A proactive and solution-focused attitude.

Email: [e-mail]

Call: 01481235217 Email