Front Desk & Guest Experience Specialist

EF Education First Ltd.; Dacorum; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave entitlement

Onsite gym

Staff lunches

Pension and health-care schemes

Learning and development opportunities

Regular staff social events

Job summary

Ashridge House is seeking a Receptionist to join our Front of House team at Ashridge House, Berkhamsted. You will be the first point of contact for guests, delivering a personalised service and creating lasting impressions.

You will greet guests, check them in, assist with luggage, answer calls and emails, and coordinate across departments to ensure a seamless stay. Regular weekend shifts and a full-time permanent contract form the core of the role.

Qualifications

• A positive person who loves to engage with all types of guests with varying needs and requirements
• Adaptable personality depending on audience
• Love providing solutions and exceptional customer service
• Able to think on your feet and remaining calm during busy periods
• Motivated and eager to learn
• Proactive and organized

Responsibilities

• Greet guests across the site and check in on their stay personally
• Proactively understand our guests needs/plans whilst they stay with us and advise them appropriately
• Ensure entrance and main halls are always spotless and ready to receive guests
• Check in/out guests
• Assisting guests with luggage, if needed
• Direct guests across our site using clear and concise language
• Answering phone calls and emails in a professional and timely manner
• Accepting deliveries/post and distributing as needed
• Communicate effectively across all departments to ensure the highest level of service is delivered
• Take ownership of any guest concerns or feedback and ensure you deliver a positive resolution

Job description

Ashridge House is seeking a Receptionist to join our Front of House team at Ashridge House, Berkhamsted. You will be the first point of contact for guests, delivering a personalised service and creating lasting impressions.

You will greet guests, check them in, assist with luggage, answer calls and emails, and coordinate across departments to ensure a seamless stay. Regular weekend shifts and a full-time permanent contract form the core of the role.