Guest Experience Specialist - Front Desk & Hospitality Growth

Cardiff Marriott Hotel; Cardiff; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance program

Career development

Training programs

Résumé du poste

Cardiff Marriott Hotel is seeking a dedicated guest services associate to welcome guests and ensure a smooth check-in/check-out experience. You will handle inquiries, coordinate with departments, and promote hotel services to enhance guest satisfaction.

With at least 1 year in a customer service role, you will join a team committed to hospitality and professional development within Marriott's global network. This role offers competitive salary, benefits, and clear opportunities for progression.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsabilités

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Connaissances

Customer service

Description du poste

Cardiff Marriott Hotel is seeking a dedicated guest services associate to welcome guests and ensure a smooth check-in/check-out experience. You will handle inquiries, coordinate with departments, and promote hotel services to enhance guest satisfaction.

With at least 1 year in a customer service role, you will join a team committed to hospitality and professional development within Marriott's global network. This role offers competitive salary, benefits, and clear opportunities for progression.