Front Desk & Guest Experience Associate

Premier-Inn; Topsham; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Whitbread Benefits Card – up to 60%off

Company pension

Save As You Earn scheme

Discounts on shopping, travel, cinema,

More discounts

Job summary

Premier Inn on Countess Wear in Exeter is hiring a Ground Floor Team Member. You will greet guests, check them in, and assist with breakfast or dinner service, including bar duties and serving drinks. A flexible, busy shift pattern is typical, with evenings and weekends common.

Training and ongoing support are provided. This role welcomes applicants from retail, cafés, pubs, restaurants, leisure, travel, and customer service. No prior hotel experience required.

Qualifications

• No hotel experience required.
• Some of our best Ground Floor Team Members have joined us from retail, cafés, pubs, restaurants, leisure, travel and customer service.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Skills

Welcoming guests

Check-in

Serving breakfast

Bar service

Alcoholic drinks

Customer service

Problem solving

Teamwork

Calm under pressure

Job description

Premier Inn on Countess Wear in Exeter is hiring a Ground Floor Team Member. You will greet guests, check them in, and assist with breakfast or dinner service, including bar duties and serving drinks. A flexible, busy shift pattern is typical, with evenings and weekends common.

Training and ongoing support are provided. This role welcomes applicants from retail, cafés, pubs, restaurants, leisure, travel, and customer service. No prior hotel experience required.