Guest Concierge - Luxury Care Home Receptionist

Hamberley Care Management Limited; Bedford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Bonus scheme linked to quality ratings

Workplace pension

Training & development

Employee Assistance Programme

Discounts

Free on-site parking

Refer a Friend bonus

Job summary

Hamberley Care Management Limited’s Elstow Manor in Bedford is seeking a Receptionist to oversee the front desk, warmly greeting visitors and directing them around the home. You will be the first point of contact for guests and staff, answer calls, and ensure accurate log entries while presenting a high standard of professionalism.

Join a luxury care home environment that values teamwork, excellent customer service, and attention to detail.

Qualifications

• Demonstrable experience in Customer Service/Receptionist or similar role.
• Proficient in Microsoft Office (Word and Excel).
• Caring, patient, and respectful demeanor.
• Excellent attention to detail and organization.
• Able to work independently and as part of a team.
• Ability to manage diverse and demanding workload; flexible team worker.

Responsibilities

• Greet and direct visitors, family members, residents, district nurses and contractors around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Skills

Customer service

Receptionist

Microsoft Office

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Hamberley Care Management Limited’s Elstow Manor in Bedford is seeking a Receptionist to oversee the front desk, warmly greeting visitors and directing them around the home. You will be the first point of contact for guests and staff, answer calls, and ensure accurate log entries while presenting a high standard of professionalism.

Join a luxury care home environment that values teamwork, excellent customer service, and attention to detail.