Receptionist - Bank

Hamberley Care Management Limited; Brampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Performance bonus

Pension

Career development

Employee Assistance Programme

Discounts

On-site parking

Refer a Friend bonus

Job summary

Hamberley Care Management Limited is seeking a Receptionist at Montague House Brampton to welcome visitors, manage the reception area, and handle enquiries with a warm, professional manner.

The role involves directing guests, answering calls, and supporting administrative tasks while upholding the home’s high standards of care and service.

Join a close-knit team at a luxury care home offering training and development, a competitive salary, 28 days holiday, pension, and employee wellbeing support.

Qualifications

• Experience in a Customer Service/Receptionist or Administrative role.
• Proficient in Microsoft Office, especially Word and Excel.
• Friendly, patient and respectful demeanor with strong attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Greeting and directing visitors, family members and residents to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, handling queries and directing them promptly.
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Skills

Customer service

Reception duties

MS Office

Tools

Microsoft Office

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day' and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the Reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Montague House, our luxury care home that provides residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays
• Quality-linked bonus scheme - A performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture - A collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks - Access to a wide range of retail discounts and savings
• Free on-site parking
• Rewarding connections - Refer a Friend bonus - earn up to £750 per successful referral because great people know great people.

What you'll be doing:

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answering incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

Could you be part of our team?

About you:

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• To share our values and demonstrate them at all times. "Can-Do" flexible team worker, problem solver, passion for what they do, ability to manage diverse and demanding workload, think out of the box, open to doing things differently.

About Montague House

Montague House is a luxurious care home in Brampton, part of the award-winning Hamberley Care Homes - offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house - where we screen classic films - to the on-site luxury spa - offering hairdressing, manicures and relaxing therapies - everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People

We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything.

Be part of something special. Be part of Hamberley