Compassionate Front Desk Coordinator – Funeral Home

Daniel Robinson & Sons Ltd; East Hertfordshire; In loco; GBP 25.000 - 28.000; Tempo pieno

Descrizione del lavoro

Daniel Robinson & Sons Ltd is seeking an experienced Receptionist for our Bishop's Stortford office. You will be the first point of contact for bereaved families, combining front-of-house duties with admin tasks while supporting Funeral Directors and coordinating with external contacts.

The role requires warmth, emotional intelligence and the ability to stay composed in sensitive situations. Full-time, permanent, office-based position.

Competenze

• Proven front-of-house or receptionist experience is mandatory.
• Excellent verbal and written communication skills are required.
• Warm, professional and empathetic telephone manner is essential.
• High emotional intelligence and the ability to respond well to distressed or grieving people.
• Strong organisational and administrative skills with attention to detail.
• Ability to stay calm and composed while handling multiple priorities.
• Competent IT skills, including Microsoft Office, with the confidence to learn new systems.
• Absolute discretion, integrity and professionalism.

Mansioni

• Welcome bereaved families, visitors and the public with warmth, dignity and discretion.
• Handle telephone enquiries sensitively, including calls after a death.
• Manage appointments, viewings and chapel of rest arrangements.
• Coordinate diaries and information between families, Funeral Directors and third parties.
• Liaise with clergy, crematoria, cemeteries, doctors and other suppliers.
• Prepare and maintain funeral paperwork and records accurately.
• Handle payments, invoices and account queries.
• Manage incoming/outgoing post, emails and general correspondence.
• Ensure reception areas and meeting rooms are maintained to a high standard.
• Provide wider administrative and branch support as required.
• Handle sensitive information with confidentiality and GDPR compliance.

Conoscenze

Front-of-house experience

Verbal and written communication

Empathetic telephone manner

Emotional intelligence

Organisational skills

Attention to detail

Discretion and professionalism

Professional appearance

Customer service mindset

Strumenti

Microsoft Office

Descrizione del lavoro

Daniel Robinson & Sons Ltd is seeking an experienced Receptionist for our Bishop's Stortford office. You will be the first point of contact for bereaved families, combining front-of-house duties with admin tasks while supporting Funeral Directors and coordinating with external contacts.

The role requires warmth, emotional intelligence and the ability to stay composed in sensitive situations. Full-time, permanent, office-based position.