Front Desk & Reservations Specialist – Guest Services

Focus Hotels Management Limited; Stratford-upon-Avon; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Training & development

28 days holiday (pro‑rata) + BH

Pension entitlement

Discounted room rates

Incentives & rewards

Meals on duty

Job summary

Focus Hotels Management Limited operates The Swan's Nest Hotel in Stratford-upon-Avon, offering 79 rooms. The Front Desk Receptionist role involves warmly greeting guests, handling check-ins/outs, reservations, and providing local information.

The position requires excellent customer service, strong communication, and the ability to multitask in a fast-paced hotel environment. Training and development are provided along with competitive benefits.

Qualifications

• Excellent customer service and communication skills
• Ability to multitask and manage front desk operations
• Strong attention to detail and teamwork

Responsibilities

• Guest Check-In and Check-Out: greet guests, process registrations and payments accurately.
• Reservation Management: handle inquiries and create/modify reservations via phone, email, or in person.
• Front Desk Operations: answer calls, provide hotel information and local recommendations.
• Guest Services and Assistance: assist guests, help with luggage, arrange transportation.

Skills

Communication

Teamwork

Professionalism

Attention to detail

Customer Service

IT Proficiency

Job description

Focus Hotels Management Limited operates The Swan's Nest Hotel in Stratford-upon-Avon, offering 79 rooms. The Front Desk Receptionist role involves warmly greeting guests, handling check-ins/outs, reservations, and providing local information.

The position requires excellent customer service, strong communication, and the ability to multitask in a fast-paced hotel environment. Training and development are provided along with competitive benefits.