Reception & Events Concierge — Front Desk Lead

Savills Company

Oxford

Hybrid

GBP 28,000 - 35,000

Full time

3 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

SMR is seeking a reception-focused professional to manage a front desk, greet visitors, and coordinate on-site events at Oxford North. You will ensure a five-star level of service, maintain accurate visitor logs, and act as the first point of contact for tenants and contractors.

The role requires excellent communication, professional appearance, and a dedication to delivering exceptional customer service. A strong organisational mindset and ability to manage multiple tasks will be essential,

Qualifications

Excellent verbal and written communication.
General Education to GCSE standard or equivalent standard.
Reliable, helpful and well presented.
Team player with strong customer service skills, able to provide a helpful and polite service.
Pleasant telephone manner and efficiency in relaying messages and taking instructions.
Excellent communication skills.
Ability to deal with confidential information.
Good organisational and time management skills.
Careful and conscientious with an aptitude for attention to detail.
Willingness and ability to learn on the job, keen to undertake training and career development.
Solid Corporate Customer Service Experience.
A bubbly, positive attitude, and a visible passion for customer services.
Knowledgeable in Microsoft Office, Canva.
Can do attitude.

Responsibilities

Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
To assist with Event Coordination and delivery.
To manage event calendar and liaise with facilities management team to ensure everyone is well informed and aware of upcoming events and activations.
To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods
To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
To carefully complete all log reports that may be required by the employer or the building manager.
The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
To assist other employed staff, building occupiers and visitors in the event of an emergency.
To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
To be aware of and abide by all rules, terms and conditions of the company at all times.