Front Desk & Client Experience Coordinator

Your Recruitment Coach; Wisbech; On-site; GBP 26,000 - 28,000; Full time

Job summary

Your Recruitment Coach is seeking a professional Receptionist in Wisbech to be the first point of contact for clients and visitors. You will manage enquiries, coordinate meeting rooms and provide general administrative support while handling confidential information with discretion.

The role requires previous reception or office experience, excellent English, a confident telephone manner and strong organisational skills to thrive in a busy environment.

Qualifications

• Previous reception, customer service or office administration experience.
• Excellent spoken and written English.
• Confident and professional telephone manner.
• Strong organisational skills and attention to detail.
• Ability to prioritise tasks and remain calm in a busy environment.
• Good working knowledge of Microsoft Outlook, Word and general office systems.
• Discreet and trustworthy approach to confidential information.
• Reliable, punctual and collaborative attitude.

Responsibilities

• Welcome clients and visitors in a professional and courteous manner.
• Answer, screen and direct telephone calls promptly.
• Monitor shared inboxes and forward enquiries to the appropriate person.
• Schedule appointments and maintain meeting‑room calendars.
• Prepare meeting rooms and arrange refreshments when required.
• Receive, sort and distribute post, deliveries and documents.
• Arrange outgoing post, couriers and document collections
• Maintain a tidy, secure and professional reception area.
• Maintain a tidy refreshment area, ensuring levels of tea, coffee squash etc are at a suitable level.
• Record accurate messages and update client contact information.
• Assist with scanning, photocopying, file opening, filing and document preparation.
• Support fee earners and administrative colleagues as required.
• Place stationary orders
• Follow the firm’s procedures for client confidentiality, data protection, health and safety, and office security.
• Complete identity-checking or new-client administration where trained and authorised to do so.

Skills

Reception experience

Customer service

Office administration

Telephone manner

Organisational skills

Confidential information handling

Punctual & reliable

Tools

Microsoft Outlook

Microsoft Word

Job description

Your Recruitment Coach is seeking a professional Receptionist in Wisbech to be the first point of contact for clients and visitors. You will manage enquiries, coordinate meeting rooms and provide general administrative support while handling confidential information with discretion.

The role requires previous reception or office experience, excellent English, a confident telephone manner and strong organisational skills to thrive in a busy environment.