Front Desk Ambassador – Guest Experience

Motel One Group; Greater London; On-site; GBP 21,000 - 31,000; Full time

Job summary

Motel One Group in London is seeking an experienced Front Office Agent for a 196-room hotel undergoing refurbishment and rebranding. You will welcome guests, check them in/out, handle bookings, and contribute to a smooth front desk operation.

A hospitable mindset, clear English communication, and teamwork are essential. Opera Cloud knowledge is a plus, and you should be flexible for shifts including occasional night work. Must have right to work in the UK for full-time hours.

Qualifications

• Customer-focused hospitality professional with strong English communication.
• Willing to work flexible shifts including nights.
• Team player with a friendly disposition and professional presentation.

Responsibilities

• Looking after our guests, including check-in and check-out
• Reviewing and processing bookings, overbookings and options
• Invoicing, including managing payments, as well as cash transactions and cashing up
• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
• Knowledge in Front Office PMS such as Opera Cloud or Opera is an advantage
• Must have flexibility to work combination of shifts and occasional Night Shift if required

Skills

Guest service

Communication

Team player

Fluent English

Education

Apprenticeship in hotel trade

Experience in hotel/catering industry

Tools

Opera Cloud

Job description

Motel One Group in London is seeking an experienced Front Office Agent for a 196-room hotel undergoing refurbishment and rebranding. You will welcome guests, check them in/out, handle bookings, and contribute to a smooth front desk operation.

A hospitable mindset, clear English communication, and teamwork are essential. Opera Cloud knowledge is a plus, and you should be flexible for shifts including occasional night work. Must have right to work in the UK for full-time hours.