Guest Experience Agent – Luxury Front Desk, Knightsbridge

Dubai Holding; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Learning & Development programmes

Internal mobility within global сеть

Colleague discounts on stays

Health care and insurance

Competitive salary + service charge

Extra holiday for significant Birthays

Jumeirah perks website access

Dry cleaning of uniform

Job summary

Jumeirah Carlton Tower in London is seeking a courteous Front Desk Agent to welcome guests, check them in, and guide them through their stay with exceptional service. You will learn and promote the hotel’s facilities, assist guests with inquiries, and contribute to a seamless arrival and departure experience.

Role requires excellent interpersonal and communication skills, familiarity with hotel systems like Opera Cloud, and the ability to handle multiple tasks across shifts, including weekends

Qualifications

• Excellent interpersonal and communication skills, both in person and by telephone.
• Knowledge of Opera Cloud is preferred.
• Ability to learn multiple computer software and accurately input information into the systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Must be available to work weekends, day, evenings and holidays.

Responsibilities

• Greet all guests in a friendly and helpful manner and learn guest names whenever possible.
• Register arriving guests with full details on the registration form.
• Assist guests to their rooms during check-in and explain hotel facilities.
• Explain room facilities and assist with luggage as needed.
• Enter arrivals and check-in/out details accurately in the computer and maintain accurate room rates.
• Ensure credit policy compliance and manage 'chance guests' per policy.
• Make reservations when the Reservations office is unavailable.
• Maintain high standards of behaviour and appearance toward guests and colleagues.

Skills

Interpersonal skills

Communication skills

Guest service

Teamwork

Tools

Opera Cloud

General computer systems

Job description

Jumeirah Carlton Tower in London is seeking a courteous Front Desk Agent to welcome guests, check them in, and guide them through their stay with exceptional service. You will learn and promote the hotel’s facilities, assist guests with inquiries, and contribute to a seamless arrival and departure experience.

Role requires excellent interpersonal and communication skills, familiarity with hotel systems like Opera Cloud, and the ability to handle multiple tasks across shifts, including weekends