Front Desk Agent

Hotel Bel-Air; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking hotel that values your career as a Front Desk Agent. This role offers a unique opportunity to excel in hospitality, where you will be the face of the hotel, ensuring every guest feels welcomed and valued. With a focus on communication and customer service, you will learn from the best in the industry and participate in award-winning training programs. Enjoy fantastic perks, including complimentary stays, discounts, and social events that foster a vibrant workplace culture. If you are passionate about creating extraordinary experiences, this is the perfect opportunity for you.

Benefits

Employee bonus scheme

Complimentary stays with breakfast

50% discount at selected bars and restaurants

Vibrant social events

Discounts in high street and online shops

Seasonal ticket loan

Rental deposit scheme

Competitive Private Pension Scheme

Training and development opportunities

£1,000 bonus for recommending a friend

Qualifications

• Strong communication skills and a customer service ethic are essential.
• Hospitality training is beneficial for this role.

Responsibilities

• Act as a hotel ambassador, ensuring guests receive the best experience.
• Fulfill special requests from guests during their stay.

Skills

Communication Skills

Customer Service

Upselling

Education

Hospitality Training

Job description

We care about your career and are known for having the absolute best people in the industry. When you join us as a Front Desk Agent, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Front Desk Agent at The Dorchester, here are just some of the great benefits you will receive:

• Fantastic Employee bonus scheme and Excellent Service charge
• Complimentary stays including breakfast across the Dorchester Collection Hotels
• 50% F&B discount at selected bars and restaurants within the Dorchester Collection
• Vibrant Social events that bring employees together including Summer party and Winter ball
• Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
• Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
• £1,000 bonus when you recommend a friend
• Access to immediate well-being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for acting as a hotel ambassador during their day. This will include showing guests around during their check-in process and conducting daily duties in an efficient and timely manner, such as upselling and checking that reservations instructions are being followed, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving special occasions. Most of these requests are fulfilled by our Front Desk Agent.

The items shared are the essence of a day in the life of a Front Desk Agent, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Front Desk Agent, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London

Who we are

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration, and appreciation. Supported by our annual personal development planning, tailored learning opportunities, and our Academy programs, you will be a part of creating a bespoke experience.

Diversity and Inclusion

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process.

Reference

2022-2890