Front Desk Hospitality Agent - Part Time

TN United Kingdom; City of Edinburgh; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company dedicated to revolutionizing hospitality. As a Front Desk Hospitality Agent, you'll be the face of the brand, ensuring guests have an exceptional experience from check-in to checkout. This role involves guiding guests through the innovative mobile app, handling inquiries, and maintaining a welcoming environment. With a commitment to diversity and inclusion, this is an opportunity to thrive in a supportive workplace while enjoying competitive pay and various perks. If you're passionate about customer service and hospitality, we want to hear from you!

Benefits

Health Benefits

Travel Perks

Stock Options

Flexible Working Arrangements

Qualifications

• Experience in hospitality or customer service roles is essential.
• Excellent communication and problem-solving skills are required.

Responsibilities

• Create exceptional first impressions for guests.
• Guide guests through the Sonder experience using technology.
• Handle guest interactions and resolve issues professionally.

Skills

Customer Service

Problem-Solving

Communication

Organizational Skills

Flexibility

Tools

Mobile App

Job description

Front Desk Hospitality Agent - Part Time, Edinburgh

Client:

Location:

Edinburgh, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

d9bf873be79b

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. Each property features bespoke design, offering a mix of rooms, suites, and apartments. Our mobile app allows guests to navigate their stay effortlessly, from check-in to checkout. We aim to change the way people stay, for the better.

We seek a hospitality operations enthusiast who can motivate and inspire a team to deliver exceptional guest experiences. Our locations vary in size, style, and age, and we pride ourselves on hotel-like service that you will oversee.

Life at Sonder

We strive to create a workplace where employees thrive, guided by our Leadership Principles that shape our culture and decision-making. Learn more about our Culture and Principles on our website.

The Opportunity:

1. Be the face of Sonder, creating an exceptional first impression for guests and partners.
2. Guide guests through the Sonder experience using technology and the app.
3. Communicate proactively with guests, ensuring a seamless stay.
4. Handle guest interactions professionally, resolving issues and accommodating requests.
5. Maintain cleanliness and organization in guest and staff areas.
6. Support back-of-house operations, including audits, inventory, and minor maintenance.
7. Assist with administrative tasks to improve guest experience.

Who We Look For

• Experience in hospitality, customer service, or related roles.
• Personable, positive, and service-minded.
• Excellent problem-solving and communication skills.
• Computer literate, organized, and detail-oriented.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to stand for long periods and lift up to 50 pounds.
• Proficiency in additional languages is a plus.
• Reliable smartphone for work; expenses reimbursed.

We offer competitive pay, stock options, health benefits, travel perks, and flexible working arrangements where applicable. For more info, visit our blog and social media channels.

We are committed to diversity and inclusion, fostering a respectful and equitable workplace through employee resource groups.

If you need accommodations during the application process, please contact us. Note: a valid work permit is required for non-citizens. Apply via the 'Apply now' button. Do not share banking details during application.