Front Desk & Administration Specialist

Jet2.com and Jet2holidays; Leeds; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Colleague discounts

Mental Health First Aiders

Retail discounts

Job summary

Jet2.com and Jet2holidays are seeking an Administration and Reception Administrator to provide friendly, efficient and accurate support to colleagues and visitors. The role offers a welcoming office environment and a range of benefits.

Responsibilities include starter packs, updating staff records, access passes, call handling, email management and mail distribution, plus coordinating visitor parking and parcel collection. Embodied by a customer‑first ethos.

Qualifications

• Experienced administrator with excellent customer service.
• Organised and structured approach to tasks and work flow.
• It-literate with ability to use databases and learn new systems quickly.

Responsibilities

• New starter process – creating starter packs, access passes and updating databases.
• Ensure contact information for all colleagues is accurate and updated.
• Issue locks and key fobs, maintain secure records.
• Order business cards and other items as requested.
• Answer incoming calls and direct to the correct colleague promptly.
• Manage the email inbox and ensure requests are dealt with professionally.
• Sort, distribute and frank mail; advise on parcel collection from Administration.
• Arrange car parking for visitors to Holiday House.

Skills

Customer service

IT literacy

Organised/structured

Tools

Databases

Job description

Jet2.com and Jet2holidays are seeking an Administration and Reception Administrator to provide friendly, efficient and accurate support to colleagues and visitors. The role offers a welcoming office environment and a range of benefits.

Responsibilities include starter packs, updating staff records, access passes, call handling, email management and mail distribution, plus coordinating visitor parking and parcel collection. Embodied by a customer‑first ethos.