Advanced Crew Support Desk Assistant

Jet2.com Limited; Leeds; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Colleague discounts on Jet2holidays/Fl

Generous Profit Share

Job summary

Jet2.com and Jet2holidays are recruiting for an Advanced Crewing Support Desk Assistant to join the Advanced Crewing Team. Reporting to the Advanced Crewing Supervisor, you will support the crews across our 14 UK bases and overseas operations, ensuring timely handling of calls and queries.

The role operates on a 4 on 4 off pattern (2 earlies, 2 lates, 4 off) with 12-hour days. You’ll help with swaps, protect windows, and administrative tasks while maintaining a calm, customer-focused approach.

Qualifications

• An interest in starting a career within the aviation industry.
• Ability to remain calm and manage workload in a demanding environment.

Responsibilities

• Manage all Crew calls and queries efficiently and timely.
• Action Crew Swaps and Protection window in line with SLAs.
• Provide administrative support and maintain departmental documentation.
• Communicate effectively with Crew and other operational teams, even in pressurised situations.

Skills

Customer service mindset

Calm under pressure

Job description

Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues.

We’re looking to hire a Advanced Crewing Support Desk Assistant to join our Advanced Crewing Team.

Reporting to the Advanced Crewing Supervisor, the Advanced Crewing Support Desk Assistant is responsible for supporting the Advanced Crewing Teams and play a part in the effective resource management of all Crew across the Jet2.com flying programme.

The Advanced Crewing Team is a fast paced and challenging environment where no two days are the same. It is a problem solving Team that constantly monitors Crew members’ rosters across our 14 UK bases as well as overseas operations.

This role will work across a 4 on 4 off shift pattern ( 2 earlies 2 lates - 4 off) 12 hour days

As our Advanced Crewing Support Desk Assistant, you’ll have access to a wide range of benefits including;

• Colleague discounts on Jet2holidays and Jet2.com flights
• Generous Discretionary Profit Share Scheme
• Contributory pension scheme

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.

What you’ll be doing:

• Responsible for ensuring all Crew calls and queries are managed and dealt with in an efficient and timely manner.
• Action Crew Swaps and Protection window in line with our SLAs.
• Offering administrative support and maintaining departmental documentation.
• Required to quickly, calmly and effectively communicate with Crew and other operational Teams within the business, often in pressurised situations.

What you’ll have:

• An interest in starting a career within the aviation industry and thrive in a fast paced and demanding customer service environment.
• You must be able to remain calm and demonstrate the ability to manage your own workload in a demanding environment.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits.