Administration and Reception Administrator

Jet2.com and Jet2holidays; Leeds; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Colleague discounts

Mental Health First Aiders

Retail discounts

Job summary

Jet2.com and Jet2holidays are seeking an Administration and Reception Administrator to provide friendly, efficient and accurate support to colleagues and visitors. The role offers a welcoming office environment and a range of benefits.

Responsibilities include starter packs, updating staff records, access passes, call handling, email management and mail distribution, plus coordinating visitor parking and parcel collection. Embodied by a customer‑first ethos.

Qualifications

• Experienced administrator with excellent customer service.
• Organised and structured approach to tasks and work flow.
• It-literate with ability to use databases and learn new systems quickly.

Responsibilities

• New starter process – creating starter packs, access passes and updating databases.
• Ensure contact information for all colleagues is accurate and updated.
• Issue locks and key fobs, maintain secure records.
• Order business cards and other items as requested.
• Answer incoming calls and direct to the correct colleague promptly.
• Manage the email inbox and ensure requests are dealt with professionally.
• Sort, distribute and frank mail; advise on parcel collection from Administration.
• Arrange car parking for visitors to Holiday House.

Skills

Customer service

IT literacy

Organised/structured

Tools

Databases

Job description

Our Administration and Reception Administrator will be responsible for providing a friendly, efficient, accurate and timely administrative support service to all internal colleagues and visitors.

As our Administration and Reception Administrator, you’ll have access to a wide range of benefits including:

• Colleague discounts on Jet2holidays and Jet2.com flights
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What You’ll Be Doing

• New starter process – creating and issuing new starter packs, access passes and updating databases.
• Ensuring contact information for all colleagues is accurate and updated.
• Issuing access to lockers and key fobs, maintaining secure records at all times.
• Ordering business cards and other items as requested.

Role

In addition, you’ll support the Reception and Administration Team, becoming multi-skilled in every aspect of the role. This can include:

• Ongoing day-to-day support of other department functions.
• Answering incoming calls and directing them to the correct colleague as quickly as possible.
• Managing the email inbox ensuring that all requests are dealt with in a professional and timely manner.
• Sorting, distributing, and franking all mail, plus advising recipients that they are required to collect their parcels from the Administration office.
• Arranging car parking for visitors to Holiday House, having monitored the number of available spaces.

What You’ll Have

• You’ll be an experienced administrator with excellent customer service skills and an organised, structured approach to work.
• You’ll be IT literate, with the ability to use databases and learn new systems quickly.
• You’ll be friendly, approachable, and confident liaising with people at all levels on a daily basis.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays , your potential has no limits.