Desktop Support Engineer - Executive Support

Jet2.com Limited; Leeds; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Retail discounts

Profit sharing

Jet2.com flight discounts

Hybrid working

Job summary

Jet2.com and Jet2holidays is seeking a Desktop Support Engineer - Executive Support to support a technology-enabled workforce. You will own incidents, help build laptops, tablets and phones, and assist on large projects while supporting VIP users. Travel to events may be required.

The role offers hybrid working with in-office presence two days weekly. You will bring experience with Windows, Active Directory, Office 365, VPNs and networking, plus incident management and PowerShell skills to

Qualifications

• Experience resolving issues on diverse devices.
• Strong knowledge of Windows, AD, O365, VPNs and networking.
• Excellent people skills and ability to support VIP users.

Responsibilities

• Own incidents and service requests from users.
• Assist in building end-user devices (laptops, tablets, phones).
• Participate in large-scale business projects as required.
• Support VIP users on technical issues.
• Proactively health-check and update VIP devices.
• Travel to Jet2 events where IT support is needed.

Skills

Windows

Active Directory

Office 365

VPNs

Networking

Incident Management

PowerShell

VIP support

ServiceNow

Tools

ServiceNow

Job description

As our new Desktop Support Engineer - Executive Support, you’ll work with highly skilled first and second-line support engineers within the Desk-Side and First-Time Resolution Teams which support the technology-enabled workforce within Jet2.com and Jet2holidays.

As our Desktop Support Engineer - Executive Support, you’ll have access to a wide range of benefits including:

• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
• Generous Discretionary Profit Share Scheme after qualifying period.
• Colleague discounts on Jet2.com flights and Jet2holidays packages.
• Hybrid working (we’re in the office 2 days per week).

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.

What you’ll be doing:

• Ownership of Incidents and Service Requests raised by our user community.
• Assisting in the building of end user devices (Laptops, Tablets and Phones).
• Involvement in large scale business-wide projects (involving travel where required).
• Supporting VIP users on technical issues.
• Pro-active health-checking and updating of key VIP devices.
• Travel to Jet2 events where IT support it required.

What you’ll have:

• Be a good "all-rounder" with experience in resolving issues on different types of devices.
• You’ll be knowledgeable about Windows, Active Directory, Office 365, VPNs, and networking, as well as Incident Management.
• You’ll have excellent people skills.
• Be comfortable supporting users at all levels as providing 'face-to-face' support for important stakeholders is of vital importance for this role.
• Have previous experience of using Servicenow is an advantage.
• Effective triage/workload/time management and great customer service skills are essential for this role.
• Be comfortable working on time critical issues.
• Be familiar with a range of end user technologies including AV/conferencing solutions, mobile and laptop/desktop support.
• Experience with dealing with VIP’s on a regular basis.
• Experience in troubleshooting advanced Microsoft office / 365 issues including Outlook and mailbox management.
• Be comfortable using PowerShell to set parameters not available via GUI.
• Experienced in needing to collaborate with other support teams when needed.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. #LI-Hybrid