Advanced Crew Support Desk Assistant

Jet2.com and Jet2holidays; Leeds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Colleague discounts on Jet2holidays和/或

Generous Discretionary Profit Share

Contributory pension scheme

Job summary

Jet2.com and Jet2holidays are seeking an Advanced Crewing Support Desk Assistant to join our Advanced Crewing Team. Reporting to the Advanced Crewing Supervisor, you will help manage crew rosters across our UK bases and overseas operations, contributing to efficient resource management in a fast-paced environment.

The role involves a 4 on 4 off shift pattern (2 earlies 2 lates - 4 off) with 12 hour days, and requires the ability to communicate calmly under pressure while delivering

Qualifications

• An interest in starting a career within the aviation industry.
• You must be able to remain calm and demonstrate the ability to manage your own workload in a demanding environment.

Responsibilities

• Responsible for ensuring all Crew calls and queries are managed and dealt with in an efficient and timely manner.
• Action Crew Swaps and Protection window in line with our SLAs.
• Offering administrative support and maintaining departmental documentation.
• Required to quickly, calmly and effectively communicate with Crew and other operational Teams within the business, often in pressurised situations.

Job description

Jet2.com and Jet2holidays are always looking for great people to join our award-winning team of colleagues.

We’re looking to hire a Advanced Crewing Support Desk Assistant to join our Advanced Crewing Team.

Reporting to the Advanced Crewing Supervisor, the Advanced Crewing Support Desk Assistant is responsible for supporting the Advanced Crewing Teams and play a part in the effective resource management of all Crew across the Jet2.com flying programme.

The Advanced Crewing Team is a fast paced and challenging environment where no two days are the same. It is a problem solving Team that constantly monitors Crew members’ rosters across our 14 UK bases as well as overseas operations.

This role will work across a 4 on 4 off shift pattern ( 2 earlies 2 lates - 4 off) 12 hour days

As our Advanced Crewing Support Desk Assistant, you’ll have access to a wide range of benefits including;

• Colleague discounts on Jet2holidays and Jet2.com flights


• Generous Discretionary Profit Share Scheme


• Contributory pension scheme

At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We really drive forward a customer first ethos, creating unforgettable package holidays and flights. We could not do it without our wonderful people.

What You’ll Be Doing

• Responsible for ensuring all Crew calls and queries are managed and dealt with in an efficient and timely manner.


• Action Crew Swaps and Protection window in line with our SLAs.


• Offering administrative support and maintaining departmental documentation.


• Required to quickly, calmly and effectively communicate with Crew and other operational Teams within the business, often in pressurised situations.

What You’ll Have

• An interest in starting a career within the aviation industry and thrive in a fast paced and demanding customer service environment.


• You must be able to remain calm and demonstrate the ability to manage your own workload in a demanding environment.

Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits.