Administrative Assistant - Paediatric Audiology

Lancashire Teaching Hospital NHS Foundation Trust; Preston; On-site; GBP 19,000 - 23,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust in Preston seeks an Administrative Assistant to join the Paediatric Audiology Service, providing secretarial and administrative support to consultants, audiologists and the wider team. The role focuses on delivering a professional Front of House service to patients and staff.

You will respond to queries, support weekly clinics, manage post and patient files, and perform data entry into Auditbase, contributing to efficient operations and

Qualifications

• Respond to telephone queries promptly and refer to the appropriate person.
• Support weekly clinics and clinic utilisation with administrative staff.
• Organise incoming/outgoing post, file reports and upload information to patient records.
• Use the local Trust case note or audit system for data entry and tracking.

Responsibilities

• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
• To prepare weekly clinics and ensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires to appropriate person if necessary, photocopying relevant information and uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results, patient files ad hoc administrative duties
• Data Entry into Auditbase
• Perform an ambassadorial role, representing the paediatric audiology department "Front of House" service acting in a professional, courteous and customer-focused manner at all times. Checking in patients on arrival.

Skills

Front of House

Secretarial

Administrative support

Data entry

Confidentiality

Tools

Auditbase

Job description

The post holder will be a member of a Paediatric Audiology Service providing secretarial and administrative support to Paediatric Audiology Consultants, Paediatric Audiologist, and the wider administrative team. To provide a professional and courteous "front of house" service for all staff and visitors utilising the facilities provided within Paediatric Audiology Service, acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information. The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition, all staff are expected to act in accordance with the values and behaviours of the Trust Lancashire Teaching Hospitals NHS Foundation Trust provides a wide range of acute services to the people of Preston, Chorley and surrounding areas. We are committed to delivering high-quality, safe and patient-centred care, ensuring the best possible outcomes for our patients and communities. We pride ourselves on being a supportive and inclusive employer, where every member of staff is valued and respected. Our teams work collaboratively across services, contributing to a culture of compassion, teamwork and continuous improvement. As an Administrative Assistant, you will play an important role in supporting the delivery of services, helping to ensure efficient administrative processes and a positive experience for patients. Your contribution will be key to the smooth running of clinical and operational teams. At Lancashire Teaching Hospitals, we are committed to staff wellbeing and development, offering opportunities for training and career progression within a forward-thinking and supportive organisation.

• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
• To prepare weekly clinics and ensure other administrative staff are supported with clinic utilisation.
• Organising incoming and outgoing post, referring enquires to appropriate person if necessary, photocopying relevant information and uploading information to the patient files
• Utilisation of local or Trust case note tracking system
• Filing of reports and results, patient files ad hoc administrative duties
• Data Entry into Auditbase
• Perform an ambassadorial role, representing the paediatric audiology department "Front of House" service acting in a professional, courteous and customer-focused manner at all times. Checking in patients on arrival.