Front Desk & Admin Associate – Community Service

Recovery Focus; Sheffield; On-site; GBP 26,000 - 28,000; Full time

Job summary

Likewise Sheffield is recruiting a motivated Receptionist Administrator to provide front‑of‑house support at Portland House in Sheffield. You’ll welcome visitors, book appointments, direct people to the right service and liaise with colleagues and external professionals, including Probation, to help people access the right support.

This full‑time, in‑person role runs Monday–Friday, 9am–5pm with Thursday late cover until 7pm on a rota.

Qualifications

• Previous reception experience, with the confidence to be a welcoming and professional first point of contact.
• Previous experience working within an administrative or office environment.
• Excellent organisational skills and the ability to manage several tasks and priorities effectively.
• Strong verbal and written communication skills.
• The ability to remain calm, professional and approachable within a busy reception environment.
• Confidence communicating with a range of people, including those accessing the service, visitors, colleagues and external professionals.
• A flexible and adaptable approach to your work.
• The ability to work effectively as part of a team while taking responsibility for your own allocated tasks.
• Good attention to detail and confidence completing administrative and data-entry tasks.

Responsibilities

• Provide a warm, calm and welcoming first point of contact for people accessing Likewise Sheffield, visitors and professionals.
• Welcome and book people in for appointments, liaising with colleagues and external professionals, including Probation.
• Support people arriving without appointments to access appropriate support through the service's duty systems or arrange suitable appointments following guidance from colleagues.
• Respond professionally to enquiries and ensure people are directed to the appropriate person or service.
• Help maintain a welcoming, organised and professional reception environment throughout the day.
• Maintain staff and visitor signing-in records and associated documentation.
• Receive, date stamp and distribute incoming post and support with outgoing post when required.
• Support the Admin Lead with administrative tasks including data entry and monitoring email inboxes.
• Work collaboratively with the wider team, managing allocated tasks and priorities effectively.
• Provide additional general administrative support to help the service operate efficiently.

Skills

Reception experience

Administrative experience

Organisational skills

Communication skills

Job description

Likewise Sheffield is recruiting a motivated Receptionist Administrator to provide front‑of‑house support at Portland House in Sheffield. You’ll welcome visitors, book appointments, direct people to the right service and liaise with colleagues and external professionals, including Probation, to help people access the right support.

This full‑time, in‑person role runs Monday–Friday, 9am–5pm with Thursday late cover until 7pm on a rota.