Front Desk & Customer Service - Flexible Hours

Beighton; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Sheffield City Council is seeking two Customer Service Assistants to join the Homelessness and Supported Housing Service. You will deliver a professional reception, handle calls, and provide frontline information and support to residents and customers.

You will manage administrative tasks, maintain records, and use ICT systems. A welcoming, team-oriented approach and strong communication skills are essential for success.

Qualifications

• Experience of dealing with customers face to face, over the phone or at a reception.
• Good communication skills and a professional, approachable manner.
• Organised with the ability to manage a varied workload and use computer systems.
• Confident using Microsoft applications to record and communicate information.

Responsibilities

• Provide a welcoming, professional and responsive service in person and over the telephone.
• Support customers accessing services; provide information and assistance.
• Undertake administrative duties: processing information, maintaining records, handling correspondence, ordering supplies and distributing mail.
• Use ICT systems to record, retrieve and communicate information accurately.
• Contribute to the smooth running of the service as part of a wider team.

Skills

Customer service experience

Communication skills

Teamwork

Organisational skills

IT literacy

Tools

Microsoft Office

ICT systems

Job description

Sheffield City Council is seeking two Customer Service Assistants to join the Homelessness and Supported Housing Service. You will deliver a professional reception, handle calls, and provide frontline information and support to residents and customers.

You will manage administrative tasks, maintain records, and use ICT systems. A welcoming, team-oriented approach and strong communication skills are essential for success.