Friendly Front Desk Receptionist at a Premier Club

The Club Company; Reading; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health club access

Group exercise classes

Discounted meals on duty

Birthday day off (conditions)

Volunteer day after one year

Uniform provided

Job summary

The Club Company is seeking a friendly Receptionist for its Reading clubs to provide a welcoming experience for members and guests. You will be the first point of contact, greet visitors professionally, and keep the reception area well-presented.

You will answer calls, take messages, assist with member sign-ins, and coordinate appointments for the admin team while ensuring health and safety policies are followed. A GCSE qualification and service experience are desirable.

Qualifications

• GCSE qualification.
• Experience in service-oriented position desirable.

Responsibilities

• Greet members and guests in a polite, professional manner and ensure the reception area is tidy.
• Answer incoming calls, direct inquiries to the appropriate team, and take messages as needed.
• Register members and assist with signing in or card swipes.
• Schedule appointments for the administrative team and arrange special services as required.
• Handle payments and charges for services and address customer inquiries or complaints.
• Adhere to health and safety policies and contribute to smooth front-of-house operations.

Skills

Customer service

Education

GCSE qualification

Job description

The Club Company is seeking a friendly Receptionist for its Reading clubs to provide a welcoming experience for members and guests. You will be the first point of contact, greet visitors professionally, and keep the reception area well-presented.

You will answer calls, take messages, assist with member sign-ins, and coordinate appointments for the admin team while ensuring health and safety policies are followed. A GCSE qualification and service experience are desirable.