Premier Club Receptionist — Guest Experience & Admin

Nizels Golf and Country Club; Hildenborough; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health club access

Wedding Day off

Birthday Day off

Volunteer Day

Discounted meals

Uniform provided

Job summary

The Club Company is seeking a friendly Receptionist to welcome members and guests, answer calls, assist with member registration, and ensure the reception area is tidy and well-presented.

You will handle payments, schedule appointments for the admin team, assist with special services for members, and help maintain health and safety standards while delivering a warm, professional welcome at the front desk.

Qualifications

• GCSE qualification.
• Previous experience in service-oriented position desirable.

Responsibilities

• Greet members and guests in a polite, professional manner and keep the reception area tidy and presentable.
• Answer incoming calls, direct to the appropriate team, and take messages as needed.
• Assist with member registration and ensure proper sign-in or membership card swipe.
• Schedule appointments for the administrative team and arrange special services for members when required.
• Handle payments and charges for services and address customer complaints.
• Follow health and safety policies and perform general office duties to support front-of-house operations.

Skills

Customer service experience

Education

GCSE qualification

Job description

The Club Company is seeking a friendly Receptionist to welcome members and guests, answer calls, assist with member registration, and ensure the reception area is tidy and well-presented.

You will handle payments, schedule appointments for the admin team, assist with special services for members, and help maintain health and safety standards while delivering a warm, professional welcome at the front desk.