Fresh Category Operation Manager

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 42,000 - 70,000; Full time

Job summary

Joybuy, the Europe-focused retail platform of JD.com, is seeking a Fresh Category Operations Manager to oversee end-to-end operations of the fresh produce supply chain across sourcing, packing, logistics, and distribution, ensuring quality and compliance.

You will coordinate with growers, packers, consolidators, freight forwarders, and retailers to maximize product availability and minimize waste, while driving continuous improvements and SOPs.

Qualifications

• Extensive experience in UK/EU fresh food, FMCG, or supply chain operations.
• Strong planning, analytical, problem-solving, and stakeholder management skills.
• Proficiency in ERP/WMS and Excel or equivalent systems.

Responsibilities

• Oversee daily operations across sourcing, packing, logistics, and distribution of fresh products
• Coordinate with growers, packers, consolidators, freight forwarders, and retailers to ensure a reliable supply chain
• Monitor product quality, food safety, traceability, and compliance with customer and regulatory requirements
• Plan inventory, replenishment, and demand fulfilment to maximize availability while minimizing shrinkage
• Oversee inbound and outbound logistics, ensuring timely deliveries and resolving issues
• Track metrics and drive continuous improvement across service levels, costs, inventory, and supplier performance
• Lead cross-functional collaboration with procurement, sales, quality assurance, and logistics
• Develop and maintain SOPs and implement process improvements

Skills

Analytical thinking

Stakeholder management

Planning

Tools

ERP systems

WMS

Microsoft Excel

Job description

Who We Are Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy. Learn more about who we are and what we do: https://about.joybuy.com/about/

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Summary

The Fresh Category Operations Manager is responsible for overseeing the end-to-end operations of the fresh produce supply chain, ensuring products are sourced, handled, and delivered efficiently while maintaining quality, food safety, and service standards. The role coordinates with growers, packers, logistics providers, retailers, and internal teams to optimize product availability, minimize waste, and achieve commercial objectives.

What you will do

• Oversee daily operations across sourcing, packing, logistics, and distribution of fresh products
• Coordinate with growers, packers, consolidators, freight forwarders, and retailers to ensure a reliable supply chain where applies to
• Monitor product quality, food safety, traceability, and compliance with customer and regulatory requirements.
• Work with 3rd party service provider to plan inventory, replenishment, and demand fulfilment to maximize product availability while minimizing shrinkage and waste.
• Oversee inbound and outbound logistics, ensuring timely deliveries and resolving operational issues.
• Track key operational metrics, including service levels, costs, inventory, waste, and supplier performance, and drive continuous improvement.
• Lead cross-functional collaboration with procurement, sales, quality assurance, and logistics teams to support business objectives.
• Develop and maintain standard operating procedures (SOPs) and implement process improvements to enhance operational efficiency.
• Manage relationships with external service providers and negotiate operational service levels where applicable.
• Set up selling strategies together with 3rd party merchants ensure 4ps are competitive and seasonal reflecting.

About you

• Extensive experience in UK and EU fresh food, agriculture, FMCG, or supply chain operations.
• Strong understanding of fresh produce handling, cold chain logistics, inventory management, and quality assurance.
• Knowledge of import/export processes, customs, and freight operations is an advantage.
• Excellent planning, analytical, problem-solving, and stakeholder management skills.
• Ability to work in a fast-paced environment and manage multiple operational priorities.
• Proficiency in ERP, WMS, or supply chain management systems and Microsoft Excel.
• Mandarin speaking is a bonus but not essential.

At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive.

We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Our growth is creating opportunities. Yours could be next.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this. Let's deliver joy.