Social Media & Influencers Manager

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Joybuy UK is seeking a Social Media & Offline Events Manager to develop Joybuy UK’s social media presence, lead influencer partnerships and execute offline activations that drive customer engagement, brand awareness and commercial performance.

This is a hands-on role combining strategy and execution, where you will own social media, influencer marketing and local activations to grow awareness, engage communities and support commercial performance.

Qualifications

• 3+ years of experience in Social Media and Influencer Marketing.
• Hands-on mindset with willingness to execute day-to-day social media management and offline events.
• Experience in Retail, FMCG, Beauty, Fashion or E-commerce is highly desirable.
• Strong project management skills across multiple campaigns and stakeholders.
• Data-driven mindset on how social media drives brand awareness and commercial performance.
• Creative, proactive and comfortable in a fast-paced, entrepreneurial environment.

Responsibilities

• Develop Joybuy's social media presence across Instagram, TikTok, Facebook, YouTube and other platforms.
• Own the social content calendar, align content with commercial priorities, product launches and campaigns.
• Partner with creative teams to produce engaging, platform-native content.
• Monitor performance, analyze insights and optimize content based on engagement, traffic and conversions.
• Build and scale influencer partnerships with long-term collaborations.

Skills

Social media marketing

Influencer marketing

Content creation

Job description

Who We Are

Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy. Learn more about who we are and what we do: https://about.joybuy.com/about/

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

About The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

About the Role

We\'re looking for a Social Media & Offline Events Manager to develop Joybuy UK\'s social media presence, lead influencer partnerships and execute offline activations that drive customer engagement, brand awareness and commercial performance. This is a hands-on role combining strategy and execution, where you\'ll own social media, influencer marketing and local activations to grow awareness, engage communities and support commercial performance.

Your Key Responsabilities

• Develop Joybuy\'s social media presence
• Define and execute Joybuy\'s social media strategy across Instagram, TikTok, Facebook, YouTube and other relevant platforms. Own the social content calendar, aligning content with commercial priorities, product launches and seasonal campaigns.
• Partner with creative teams to produce engaging, platform-native content.
• Monitor performance, analyse insights and continuously optimise content based on engagement, traffic and conversion metrics.
• Build and scale influencer partnerships
• Identify, recruit and manage influencers, creators and brand ambassadors aligned with Joybuy\'s brand. Develop long-term partnerships across different audience segments.
• Lead influencer campaigns end-to-end, from briefing and negotiation through execution and performance analysis. Track ROI and measure the impact of influencer activity on engagement, traffic and sales
• Deliver impactful offline events Plan and execute offline events and brand activations that complement online campaigns and strengthen customer engagement. Coordinate agencies, venues and external partners to ensure flawless execution. Capture and repurpose event content across social channels to maximise reach and impact.

What We\'re Looking For

• 3+ years of experience in Social Media and Influencer Marketing, managing social media channels and influencer campaigns.
• Hands-on mindset with a willingness to execute directly: comfortable owning day-to-day social media management, personally identifying and engaging influencers, and coordinating offline events and brand activations from planning through delivery.
• Retail, FMCG, Beauty, Fashion or E-commerce experience is highly desirable.
• Strong project management skills, with the ability to manage multiple campaigns and stakeholders simultaneously.
• Data-driven mindset with a clear understanding of how social media contributes to brand awareness, customer engagement and commercial performance.
• Creative, proactive and comfortable working in a fast-paced, entrepreneurial environment.
• At Joybuy, we\'re committed to building a diverse and inclusive workplace where everyone can thrive. We\'re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer. Our growth is creating opportunities. Yours could be next.

About us

What started as one bold idea in China has grown into one of the world\'s most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we\'re solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us. Our global business

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we\'re creating opportunities to learn, collaborate and make an impact on a global scale. Whether you\'re joining us in Europe, the Middle East, Asia or the Americas, you\'ll be part of one global team working towards a shared purpose. So let\'s do this. Let\'s deliver joy.