Marketplace Partner Ecosystem Manager

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Joybuy is seeking an experienced Marketplace Partner Ecosystem Manager to build and scale our partner network across Europe. You’ll own the end‑to‑end partner lifecycle—from acquisition to governance and performance management—working closely with cross‑functional teams.

The role requires a bachelor’s degree and 5+ years in marketplace operations or cross‑border e‑commerce, with strong project and stakeholder management, data‑driven analysis, and fluency in English.

Qualifications

• Bachelor's degree or above.
• 5+ years in marketplace operations or cross-border e-commerce.
• Experience managing marketplace partners or ecosystem partners.
• Deep understanding of marketplace models and ecosystems.
• Proven experience building partner programs and governance models.
• Strong project and stakeholder management skills.
• Data-driven with solid analytical abilities.
• Proficiency in English.

Responsibilities

• Build and execute the partner ecosystem strategy across European markets.
• Recruit, evaluate, onboard, and develop marketplace partners.
• Design scalable partner enablement programs, governance mechanisms, and performance frameworks.
• Build long-term strategic partnerships and improve partner capability and merchant satisfaction.
• Develop partner segmentation and incentive models for commercial impact.
• Lead cross-functional programs with multiple teams to deliver initiatives.
• Analyze ecosystem performance and identify growth opportunities.

Skills

Stakeholder management

Analytical thinking

Cross-functional collaboration

Project management

Data-driven

Education

Bachelor's degree or above

Job description

Who We Are Joybuy is JD.com’s dedicated retail platform for Europe, offering products across a wide range of categories. Operating across the UK, Netherlands, Germany, France, Belgium and Luxembourg, we’re building the future of retail through smart systems, bold ideas, and a customer-first mindset. Backed by JD.com, also known as JINGDONG, and its trusted global technology and supply chain ecosystem, we deliver a shopping experience that is speedy, reliable, and genuinely enjoyable. If you’re ready to make a difference, bring your talent and grow with us. Don’t just buy, Joybuy. Learn more about who we are and what we do: https://about.joybuy.com/about/

What We Offer

Joining Joybuy means becoming part of a business where people, innovation, and impact work together to shape the future of cross-border e-commerce. You’ll contribute to smart supply chains, efficient logistics, and meaningful projects that drive real customer value. With a competitive salary, great office locations, and a supportive, people-first culture, you’ll have the space to grow your career, learn from talented colleagues, and make a genuine impact in a fast-expanding international business.

The Team

You’ll be joining the Joybuy team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

About the Role

We are looking for an experienced Marketplace Partner Ecosystem Manager to build and scale our partner ecosystem across Europe. In this role, you will own the end-to-end partner lifecycle, including partner acquisition, enablement, governance, performance management, and ecosystem development. Working closely with Marketplace, Product, Commercial, Seller Success, and Regional teams, you will develop scalable partner programs, strengthen partner capabilities, and drive merchant success and marketplace growth. This is a highly cross-functional role requiring strong operational excellence, strategic thinking, stakeholder management, and a passion for building marketplace ecosystems.

What You’ll Do

• Build and execute the partner ecosystem strategy across European markets.
• Recruit, evaluate, onboard, and develop high-quality marketplace partners aligned with business priorities.
• Design scalable partner enablement programs, governance mechanisms, operational standards, and performance frameworks.
• Build long-term strategic partnerships and continuously improve partner capability, service quality, and merchant satisfaction.
• Develop partner segmentation, incentive models, and ecosystem operating mechanisms to maximize commercial impact.
• Lead cross-functional programs involving Marketplace, Product, Commercial, and Regional Operations teams to deliver strategic initiatives.
• Analyze ecosystem performance and business metrics to identify growth opportunities and drive continuous improvement.

What You’ll Bring

• Bachelor's degree or above.
• 5+ years of experience in marketplace operations, partner ecosystem management, business operations, or cross-border e-commerce.
• Experience managing marketplace partners, agencies, service providers, or ecosystem partners.
• Strong understanding of marketplace business models and ecosystem operations.
• Proven experience building partner programs, enablement frameworks, governance models, or operational mechanisms.
• Strong project management, stakeholder management, and cross-functional collaboration skills.
• Data-driven with excellent analytical and problem-solving abilities.
• Professional proficiency in English.
• Experience working for or with marketplace platforms is highly preferred.

At Joybuy, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let’s do this. Let’s deliver joy.