Strategic Enterprise CS Manager: Grow NRR & Retention

SevenRooms; Greater London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

SevenRooms is seeking a Strategic Customer Success Manager to oversee a portfolio of high‑value enterprise accounts within DoorDash’s In‑Store team for the EMEA region. You will own retention, expansion, and long‑term outcomes as core metrics, acting as a trusted advisor to senior stakeholders and driving measurable value from the platform.

You will lead account strategy, identify growth opportunities, and collaborate with Sales on expansions, using data to demonstrate ROI and influence

Qualifications

• Significant experience in Customer Success or Account Management within B2B SaaS environments.
• Proven track record of retention and expansion in enterprise accounts.
• Strong ability to lead executive-level engagements with senior stakeholders.
• Data-driven approach to demonstrate ROI and inform decisions.

Responsibilities

• Own a portfolio of strategic enterprise accounts with accountability for retention and expansion.
• Lead account strategy and identify opportunities across product adoption and commercial expansion.
• Act as trusted advisor to senior stakeholders and align platform capabilities with business goals.
• Drive value realization using data insights to influence customer decisions.
• Lead executive engagements (QBRs, on-sites, strategic reviews) and collaborate with Sales for expansions.

Skills

Customer Success

Account Management

B2B SaaS

NRR focus

Executive stakeholder mgmt

Data-driven decisions

Cross-functional collaboration

Job description

SevenRooms is seeking a Strategic Customer Success Manager to oversee a portfolio of high‑value enterprise accounts within DoorDash’s In‑Store team for the EMEA region. You will own retention, expansion, and long‑term outcomes as core metrics, acting as a trusted advisor to senior stakeholders and driving measurable value from the platform.

You will lead account strategy, identify growth opportunities, and collaborate with Sales on expansions, using data to demonstrate ROI and influence