Strategic Enterprise CSM - Ecommerce SaaS

Triple Whale Inc.; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Triple Whale is seeking a Customer Success Manager, Enterprise, EMEA in London to own relationships with our Enterprise ecommerce stores and agency partners, guiding them to success.

You'll collaborate with Sales, Solutions Architects, and Support to maximise value, forecast renewals, and expand product adoption through a consultative, data-driven approach.

We value SaaS experience, exceptional communication, and adaptability in a fast-paced startup environment.

Qualifications

• Must have experience servicing customers in the ecommerce space, preferably in SaaS.
• Thrives in a dynamic, fast-paced startup environment.
• Excellent written and verbal communication skills.
• Ability to build trusted relationships at executive level.
• Strong analytical and data-driven mindset.

Responsibilities

• Own relationships with Enterprise ecommerce stores and agency clients in the EMEA region.
• Collaborate with Sales, Solutions Architects, and Support to maximise value and renewals.
• Forecast revenue and renewals; identify expansion opportunities.
• Develop tailored success plans and drive product adoption.

Skills

Customer success

SaaS experience

Ecommerce knowledge

Account management

Tools

CRM software

Job description

Triple Whale is seeking a Customer Success Manager, Enterprise, EMEA in London to own relationships with our Enterprise ecommerce stores and agency partners, guiding them to success.

You'll collaborate with Sales, Solutions Architects, and Support to maximise value, forecast renewals, and expand product adoption through a consultative, data-driven approach.

We value SaaS experience, exceptional communication, and adaptability in a fast-paced startup environment.