French Speaking Customer Success Coordinator

French Selection UK; Wrexham; On-site; GBP 35,000; Full time

Job summary

An innovative multinational company is seeking a French Speaking Customer Success Coordinator to join their dynamic team in Wrexham. In this role, you will be the key point of contact for customers, ensuring their needs are met with precision and care. You will manage customer orders, oversee invoicing, and collaborate with various internal departments to enhance customer satisfaction. The ideal candidate will be fluent in French and possess strong communication and problem-solving skills. This is a fantastic opportunity to contribute to a company committed to sustainable practices while advancing your career in customer success.

Qualifications

• Fluent in French (written and spoken) is essential.
• Experience in customer service or account management is needed.

Responsibilities

• Respond to customer inquiries and manage orders efficiently.
• Liaise between customers and internal teams to ensure satisfaction.

Skills

Fluent in French

Customer service experience

Account management

Negotiation skills

Problem-solving abilities

Tools

ERP system

Job description

French Speaking Customer Success Coordinator

Wrexham

Ref: 4253FC

Company Profile

A multinational manufacturer who develop materials used in a variety of industries. A company who are dedicated to promoting sustainable practices.

Responsibilities

French Speaking Customer Success Coordinator
Location: Wrexham
Salary: up to £35,000 per annum depending on experience
Ref: 4253FC

Main duties:
As part of the Customer Services Team, you will work closely with both the Commercial and Supply Chain teams managing a portfolio of customers, ensuring their orders are accurate and processed smoothly

The role:
– Respond to customer enquiries efficiently and escalate issues when needed
– Act as the liaison between the customer and the plant
– Oversee customer orders and ensure invoices are paid correctly and on time.
– Ensure accurate pricing by coordinating with the relevant team
– Assist with credit, debit and rebate management related to complaints
– Monitor outstanding payments
– Manage customer orders ensuring accurate entry into the ERP system
– Manage customer portals and respond promptly ensuring customer satisfaction
– Work closely with internal departments

Candidate's Profile

– Fluent in French essential (written and spoken)
– Fluency in any additional EU language a bonus
– Customer service, account management or export sales experience needed
– Experience working within a manufacturing environment desired
– Excellent communication skills with the ability to solve customer problems
– Team player with strong negotiation skills
– Organised, detailed and task orientated

Up to £35,000 per annum depending on experience