Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK

Hostaway; Tottenham; Remote; GBP 30,000 - 45,000; Full time

Job summary

Hostaway is seeking a Customer Onboarding Specialist fluent in French and English to ensure a seamless onboarding experience for French-speaking clients. This fully remote role requires strong communication and problem-solving skills, along with at least 2 years of experience in SaaS customer success. The position offers competitive pay, stock options, and opportunities for professional growth within a diverse team.

Benefits

Competitive pay based on market rates

100% remote work

Valuable stock options

Opportunities for professional growth

Annual paid leave

Country-specific benefits

Qualifications

• At least 2 years of experience in customer onboarding or success within SaaS.
• Native level French and English proficiency.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Implement effective onboarding processes for new French-speaking customers.
• Conduct initial training sessions and product demonstrations.
• Maintain clear communication with clients throughout the onboarding process.

Skills

Communication

Problem Solving

Interpersonal Skills

Presentation Skills

Adaptability

Job description

Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK

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Job Description

NOTE: This is a FULLY remote role, but the candidate must be based in Europe to collaborate with their team and support our customers. Please only apply if you are physically based in Europe.

Hostaway is a SaaS startup transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, Vrbo, and Booking.com, we're leading the competition. We focus on customer-centric values, delivering results that promote growth, learning, and innovation for our team, our customers, and the industry.

As a Customer Onboarding Specialist (French-speaking), you will play a key role in the initial stages of our customer's journey, especially for the French market. Your responsibilities include ensuring smooth onboarding, conducting training, and becoming an expert user of all Hostaway products.

Responsibilities

1. Implement effective onboarding processes for new French-speaking customers, ensuring a seamless transition and a solid foundation for their success.
2. Conduct initial training sessions and product demonstrations tailored to French-speaking customers, promoting a deep understanding of our product features and capabilities.
3. Develop customized onboarding materials and resources in French and English.
4. Maintain clear, consistent, and proactive communication with French-speaking clients throughout the onboarding process.
5. Collaborate with sales and customer success teams to improve customer satisfaction and streamline onboarding.
6. Monitor and report on onboarding effectiveness, using feedback and metrics for continuous improvement.
7. Serve as the primary contact for French-speaking customers during onboarding, addressing issues promptly.

Job Requirements

1. At least 2 years of experience in customer onboarding or success within SaaS.
2. Native level French and English proficiency; support for French-speaking customers and internal communication in English.
3. Ability to manage multiple projects with attention to detail.
4. Strong interpersonal skills and ability to create positive first impressions.
5. Excellent communication, presentation, and training skills in both languages.
6. Adaptability to new technologies and a fast-paced environment.
7. Strong problem-solving and critical thinking skills.

What We Offer

• Competitive pay based on market rates in your country.
• 100% remote work from anywhere within your country of residence.
• Valuable stock options in a profitable, fast-growing company.
• Values-driven leadership and decision-making.
• Opportunities for professional growth and career advancement.
• Annual paid leave aligned with local norms.
• Country-specific benefits like health insurance and pensions where applicable.
• Work within a diverse, international team culture across over 40 countries.

Thank you for your interest. If you apply, our Talent Acquisition team will review your application and contact you via email.