French Speaking Customer Service Advisor

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading telecom company is seeking a French Speaking Customer Service Advisor in Newcastle. The role involves providing technical support on SaaS products, managing customer inquiries, and ensuring satisfaction. The ideal candidate will possess strong communication skills and relevant experience in customer service.

Qualifications

• Experience in a customer-facing role (mandatory).
• Fluent in French (essential).
• Experience with SaaS solutions preferred.

Responsibilities

• Assist customers through troubleshooting hardware and software issues.
• Handle incoming customer requests via calls and emails.
• Manage cases end-to-end and communicate with stakeholders.

Skills

Customer Support

Technical Expertise

Strong Communication

Listening Skills

Job description

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French Speaking Customer Service Advisor, Newcastle-upon-Tyne, Tyne and Wear

Client: Hays

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers daily through troubleshooting issues related to hardware, installations, and our mobile/web platforms, keeping customers updated via phone & email.

Essential job functions:

• Become a technical expert on the SaaS platform
• Serve as a Technical Customer Support professional dealing with SaaS products and solutions
• Handle incoming customer requests from external and internal calls & emails, managing cases end-to-end
• Investigate, troubleshoot, analyze, find resolutions, validate, escalate, and communicate with stakeholders

The ideal candidate is a customer support professional with good technical skills and a clear understanding of customer satisfaction. The technical professional should have:

• Experience in a customer-facing role (mandatory)
• Experience with SaaS solutions (preferred, not mandatory)
• Experience with CRM & ERP systems like Salesforce and SAP (preferred, not mandatory)
• Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)

What you need to do now:

If you're interested, click 'apply now' to send your CV or call us. If this role isn't right but you're seeking a new position, contact us for a confidential career discussion.

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