Customer Service Specialist - German Speaking

JR United Kingdom; Ipswich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading relocation service provider is seeking a Fluent German Customer Service Specialist to join their remote team. The role involves maintaining excellent customer service levels, coordinating the relocation process, and ensuring the quality of documentation. Candidates should have at least 2 years of relevant experience and the ability to thrive in a fast-paced environment while demonstrating strong organisational skills.

Qualifications

• 2+ years in customer service / coordination.
• Strong organisational skills and attention to detail.
• Competent in Microsoft Office, especially Excel and Word.

Responsibilities

• Maintain high customer service levels in line with company KPIs.
• Coordinate the relocation process for assignees.
• Assist with documentation preparation and reporting.

Skills

Customer service

Organisational skills

Multi-tasking

Analytical skills

Proactive approach

Tools

Microsoft Office

Job description

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Client:

Alchemy Global Talent Solutions

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.

Responsibilities:

• Maintain high customer services levels in line with company KPIs
• Build effective relationships with clients and assist the team in service delivery
• Preparation of documentation for assignees
• Responsible for data integrity for assignee records
• Filing and uploading relevant assignment documentation to the system
• Assist with regular and miscellaneous reporting
• Serve as the coordinator and owner of the relocation process for assignees
• Administration of mobility policy & logistical support
• Provide support to the team in ad-hoc duties
• Training and support will be provided

Key requirements:

• 2+ years’ experience in a customer service / coordination position
• Excellent customer service, organisation and multi-tasking skills
• Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
• Experience travelling and living abroad preferred
• Ability to work with own initiative as well as part of a team
• Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
• Strong organisational skills, proactive approach
• Ability to prioritise workload and meet deadlines
• Enthusiastic, keen to learn and adaptable to new administrative processes
• Competent IT user of Microsoft Office, particularly Excel and Word