French-Speaking Customer Service Advisor (Temp) — Immediate Start

South West Recruitment Ltd; Greater London; On-site; GBP 16,000 - 23,000; Full time

Job summary

South West Recruitment Ltd in London is seeking multiple French-speaking Customer Service Advisors to support a recall project on a temporary basis. You will be the first point of contact for French-speaking consumers, handling inquiries with empathy and accuracy.

This role requires strong communication, ability to work in a fast-paced environment, and collaboration with logistics and regulatory teams. Immediate start available for the right candidate.

Qualifications

• Fluent written and spoken French (mandatory).
• Excellent written and verbal communication skills.
• Previous customer care experience, preferably within the food industry sector.
• Ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers.
• Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
• Flexible to work shifts and self-motivated with a team-oriented mindset.
• Experience in high-volume customer service environments where accuracy and compliance are critical is desirable.

Responsibilities

• Handle inbound calls from French-speaking consumers regarding the product recall, providing clear and accurate guidance.
• Respond to recall-related emails and written inquiries with tailored, compliant information.
• Log and process cases in the case management system with meticulous attention to detail.
• Arrange sample returns and resolutions in line with recall policies, liaising with logistics teams as needed.
• Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
• Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance with recall procedures.

Skills

French

Customer service

Written communication

Verbal communication

Google Suite

Microsoft Office

CRM knowledge

Team player

Tools

Salesforce

Job description

South West Recruitment Ltd in London is seeking multiple French-speaking Customer Service Advisors to support a recall project on a temporary basis. You will be the first point of contact for French-speaking consumers, handling inquiries with empathy and accuracy.

This role requires strong communication, ability to work in a fast-paced environment, and collaboration with logistics and regulatory teams. Immediate start available for the right candidate.