Customer Service Coordinator

Adecco; Leicester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Excellent pension

Onsite canteen

Onsite parking

Job summary

Adecco is recruiting a Customer Service Representative to join the Groby, Leicester team. You will support customers via phone, email and online channels in a busy office environment within an international business.

French-speaking role requires excellent written and spoken French with strong English skills. The role involves order processing, data maintenance and collaboration with Supply Chain and Engineering teams.

Qualifications

• Previous office-based customer service experience, including phone and email support.
• French speaking: Fluent written and spoken French plus strong English.
• Experience in order processing, customer administration or internal sales support is advantageous.
• Customer service experience within a manufacturing environment is desirable.
• Good MS Office skills.
• SAP experience is advantageous but not essential.
• Strong attention to detail, ability to prioritise and work under pressure.
• A team-focused approach with clear communication skills.

Responsibilities

• Provide office-based phone, email and web support to sales teams, distributors, dealers, direct customers and OEMs.
• Respond to queries regarding order status, lead times, shipments and invoicing.
• Manage allocated key accounts and geographic regions, with support across other regions as required.
• Liaise with Supply Chain, Logistics and Engineering to ensure customer requirements are met.
• Resolve invoicing and order issues accurately and efficiently.
• Process sales orders, return authorisations, invoices, customer data and agreements with attention to detail.
• Maintain Customer Master Data and complete relevant security checks.
• Use customer portals for order and account management.
• Participate in regular customer calls and ad-hoc process improvement projects.
• Ensure all activities comply with company policies and export control regulations.

Skills

French speaking

Customer service

Phone support

Email support

Attention to detail

Clear communication

Team player

Tools

MS Office

SAP

Job description

Customer Service Representative (French Speaking)

Location: Groby, Leicester

Salary: Dependent on experience

• Excellent pension
• onsite canteen
• onsite parking

Adecco is recruiting on behalf of our client for a Customer Service Representative to join their customer service and inside sales team based in Groby, Leicester. This is a busy, office‑based role supporting customers via phone, email and online channels within an international business.

For French‑speaking roles, excellent written and spoken French is essential, alongside strong English skills.

Key Responsibilities

• Provide office‑based phone, email and web support to sales teams, distributors, dealers, direct customers and OEMs
• Respond to queries regarding order status, lead times, shipments, returns and invoicing
• Manage allocated key accounts and geographic regions, with support across other regions as required
• Liaise with Supply Chain, Logistics and Engineering to ensure customer requirements are met
• Resolve invoicing and order issues accurately and efficiently
• Process sales orders, return authorisations, invoices, customer data and agreements with attention to detail
• Maintain Customer Master Data and complete relevant security checks
• Use customer portals for order and account management
• Participate in regular customer calls and ad‑hoc process improvement projects
• Ensure all activities comply with company policies and export control regulations

Experience & Skills Required

• Previous office‑based customer service experience, including phone and email support
• French speaking: Fluent written and spoken French plus strong English
• Experience in order processing, customer administration or internal sales support is advantageous
• Customer service experience within a manufacturing environment is desirable
• Good MS Office skills
• SAP experience is advantageous but not essential
• Strong attention to detail, ability to prioritise and work under pressure
• A team‑focused approach with clear communication skills

What's On Offer

• Salary dependent on experience
• Good pension scheme
• Onsite restaurant
• Onsite parking
• Opportunity to work within a collaborative, international working environment

The Adecco Group UK & Ireland is an Equal Opportunities Employer.