French Speaking Customer Service Administrator

Euro London; Exeter; Híbrido; GBP 22.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working with home option

25 days annual leave

Up to 70% staff discount

Pension scheme with up to 6% employer匹

Option to buy or sell annual leave

Early finish on Fridays

Cycle to Work Scheme

Descripción de la vacante

Euro London Appointments Ltd is seeking a French-speaking Customer Service Administrator in Exeter on a hybrid basis. The role handles B2B customer service, sales administration and order management, supporting French-speaking customers, processing orders and ensuring timely deliveries.

Ideal candidates will be fluent in French and English, with experience in B2B customer service, strong communication skills and proficiency in Microsoft Office, particularly Excel and Outlook.

Formación

• Fluent in French and English (written and spoken) is essential.
• Experience in B2B customer service or sales administration.
• Strong communication and organizational skills.
• Proficient with Microsoft Office, especially Excel and Outlook.

Responsabilidades

• Process customer orders, credits and pricing adjustments accurately.
• Manage customer enquiries and resolve issues in a timely manner.
• Monitor deliveries, backorders and product availability.
• Maintain strong relationships with customers and internal departments.
• Liaise with logistics and sales teams to ensure smooth order fulfilment.
• Handle customer complaints and provide effective solutions.
• Maintain accurate customer records and update internal systems.
• Support sales reporting and general administrative activities.

Conocimientos

Bilingual French-English

B2B customer service

Communication skills

Detail oriented

Excel & Outlook

ERP systems

Herramientas

SAP

Descripción del empleo

French Speaking Customer Service Administrator

Location: Exeter, Devon - Hybrid Working

Salary: £24,500 per annum

Contract: Permanent, Full-Time

Hours: 35.25 hours per week

We are recruiting for a French Speaking Customer Service Administrator to join an established international business based in Exeter.

This is a varied position combining B2B customer service, sales administration and order management. You will be responsible for supporting French-speaking customers, processing orders and ensuring deliveries and customer enquiries are handled efficiently.

The Role

• Process customer orders, credits and pricing adjustments accurately


• Manage customer enquiries and resolve issues in a timely manner


• Monitor deliveries, backorders and product availability


• Maintain strong relationships with customers and internal departments


• Liaise with logistics and sales teams to ensure smooth order fulfilment


• Handle customer complaints and provide effective solutions


• Maintain accurate customer records and update internal systems


• Support sales reporting and general administrative activities

About You

• Fluent French and English, both written and spoken - essential


• Previous B2B customer service or sales administration experience


• Excellent communication and organisational skills


• Strong attention to detail and ability to manage multiple tasks


• Confident using Microsoft Office, particularly Excel and Outlook


• Comfortable working with customer orders, enquiries and deadlines


• Proactive, adaptable and able to work independently or as part of a team


• Experience with SAP or other ERP systems would be advantageous but is not essential

What's on Offer

• Hybrid working with flexibility to work from home


• 25 days' annual leave, increasing with service


• Up to 70% staff discount


• Pension scheme with up to 6% employer matching


• Option to buy or sell annual leave


• Early finish on Fridays


• Cycle to Work Scheme and additional employee benefits

This is a fantastic opportunity for a French-speaking professional with a background in customer service or sales administration to join an established international business.