French speaking Customer Service Sales Coordinator

French Selection; Poole; Sur place; GBP 28 000 - 34 000; Plein temps

Résumé du poste

French Selection in Poole is seeking a French-speaking Customer Service Sales Coordinator to manage enquiries and orders, deliver excellent service and support sales activities in a busy export environment.

Role involves handling backorders, liaising with internal teams and maintaining accurate records to help achieve sales targets. Fluency in French is an asset and experience in export or sales administration is desirable.

Qualifications

• French language would be a real asset.
• Export or Sales Administration experience desirable.
• B2B customer service experience desirable.
• High level of commercial awareness.

Responsabilités

• Handle customer enquiries and orders by phone and email.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Process orders, manage backorders and keep customers updated on progress.
• Liaise with sales representatives and internal departments to ensure smooth operations.
• Maintain accurate records, complete administrative tasks and support the team in achieving sales targets.

Connaissances

French language

Customer service

Sales support

Description du poste

French speaking Customer Service Sales Coordinator

Poole

Ref: 5543F

Company Profile

Well-established company with an international customer base and a strong focus on quality, customer service and long-term business relationships. The company offers a professional and supportive working environment and is committed to delivering high standards across its operations.

Responsibilities

French speaking Customer Service Sales Coordinator

• Location: Poole
• Salary: between £28,000 and £34,000 depending on experience
• Ref: 5543F

Main Duties

You will be in charge of managing customer enquiries and orders, providing excellent customer service, supporting sales activities, handling complaints, monitoring backorders and liaising with internal teams to ensure efficient order processing and customer satisfaction.

The Role

• Handle customer enquiries, orders and sample requests by phone and email.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Process orders, manage backorders and keep customers updated on progress.
• Handle initial customer complaints and resolve issues professionally.
• Liaise with sales representatives and internal departments to ensure smooth operations.
• Maintain accurate records, complete administrative tasks and support the team in achieving sales targets.

Candidate's Profile

• Fluency in French would be a real asset
• Previous experience within Export or Sales Administration desirable
• B2B Customer Service experiences desirable
• High level of commercial awareness
• Dynamic personality and team player
• Car owner due to the company’s location

Between £28,000 and £34,000 per annum depending on experience plus excellent benefits