French Speaking Customer Service Administrator

Euro London; Exeter; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Staff discount

Pension with employer matching

Buy/Sell annual leave

Early finish on Fridays

Cycle to Work

Job summary

Euro London Appointments Ltd. is seeking a French-speaking Customer Service Administrator to join their Exeter-based team. The role blends B2B customer service, sales administration and order management, supporting French-speaking customers and ensuring timely deliveries.

Key duties include handling orders, enquiries and pricing, maintaining records, and collaborating with logistics and sales. The role offers hybrid working, with 25 days leave and various employee benefits.

Qualifications

• Fluent French and English, both written and spoken.
• B2B customer service or sales administration experience.
• Excellent communication and organisational skills.
• Experience with SAP or ERP systems would be advantageous.

Responsibilities

• Process customer orders, credits and pricing adjustments accurately.
• Manage customer enquiries and resolve issues promptly.
• Monitor deliveries, backorders and product availability.
• Maintain strong relationships with customers and internal teams.
• Liaise with logistics and sales to ensure smooth order fulfilment.
• Handle customer complaints and provide effective solutions.
• Maintain accurate customer records and update systems.
• Support sales reporting and general administrative activities.

Skills

Fluent French

Fluent English

B2B Customer Service

Sales Administration

Communication

Organisation

Attention to detail

Excel

Outlook

SAP

Tools

SAP

Excel

Outlook

Job description

Salary: £24,500 per annum

Contract: Permanent, Full-Time

Hours: 35.25 hours per week

We are recruiting for a French Speaking Customer Service Administrator to join an established international business based in Exeter.

This is a varied position combining B2B customer service, sales administration and order management. You will be responsible for supporting French-speaking customers, processing orders and ensuring deliveries and customer enquiries are handled efficiently.

The Role

• Process customer orders, credits and pricing adjustments accurately
• Manage customer enquiries and resolve issues in a timely manner
• Monitor deliveries, backorders and product availability
• Maintain strong relationships with customers and internal departments
• Liaise with logistics and sales teams to ensure smooth order fulfilment
• Handle customer complaints and provide effective solutions
• Maintain accurate customer records and update internal systems
• Support sales reporting and general administrative activities

About You

• Fluent French and English, both written and spoken – essential
• Previous B2B customer service or sales administration experience
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage multiple tasks
• Confident using Microsoft Office, particularly Excel and Outlook
• Comfortable working with customer orders, enquiries and deadlines
• Proactive, adaptable and able to work independently or as part of a team
• Experience with SAP or other ERP systems would be advantageous but is not essential

What's on Offer

• Hybrid working with flexibility to work from home
• 25 days' annual leave, increasing with service
• Up to 70% staff discount
• Pension scheme with up to 6% employer matching
• Option to buy or sell annual leave
• Early finish on Fridays
• Cycle to Work Scheme and additional employee benefits

This is a fantastic opportunity for a French-speaking professional with a background in customer service or sales administration to join an established international business.