French-Speaking Automotive Helpdesk Engineer (Hybrid)

MSX International; Colchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working model (2 days in office

Permanent role

40 hours per week

Job summary

MSX International is seeking an Automotive Helpdesk Engineer to liaise with Dealership personnel at all levels, with Team Leaders and Project Management on vehicle histories, trends, and analysis, and with Customer Engineers on Helpdesk issues. You will record data, participate in training exchanges, accept other assignments, write and circulate data to colleagues, and support company documentation.

Fluent in French and English; engineering or automotive background is a plus.

Qualifications

• This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.

Responsibilities

• Record data into a computer system
• Participate in training/product information exchange with data sources for up to 4 weeks per year including overnight stays
• Accept other assignments as determined by Group Leader / Team Leader / Project Management
• Write and circulate data to Helpline Engineers / Project Management / Customer staff
• Complete information for Company documentation (Travel Expense Reports, Corrective Action Requests, Timesheets)
• On an exception basis, make travel arrangements and any ad hoc duties as required

Skills

French

English

Customer service

Engineering background

Customer focus

Computer literacy

Job description

MSX International is seeking an Automotive Helpdesk Engineer to liaise with Dealership personnel at all levels, with Team Leaders and Project Management on vehicle histories, trends, and analysis, and with Customer Engineers on Helpdesk issues. You will record data, participate in training exchanges, accept other assignments, write and circulate data to colleagues, and support company documentation.

Fluent in French and English; engineering or automotive background is a plus.