Automotive Diagnostic Support Engineer - French speaking

MSX International; Colchester; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working model (2 days in office

Permanent role

40 hours per week

Job summary

MSX International is seeking an Automotive Helpdesk Engineer to liaise with Dealership personnel at all levels, with Team Leaders and Project Management on vehicle histories, trends, and analysis, and with Customer Engineers on Helpdesk issues. You will record data, participate in training exchanges, accept other assignments, write and circulate data to colleagues, and support company documentation.

Fluent in French and English; engineering or automotive background is a plus.

Qualifications

• This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.

Responsibilities

• Record data into a computer system
• Participate in training/product information exchange with data sources for up to 4 weeks per year including overnight stays
• Accept other assignments as determined by Group Leader / Team Leader / Project Management
• Write and circulate data to Helpline Engineers / Project Management / Customer staff
• Complete information for Company documentation (Travel Expense Reports, Corrective Action Requests, Timesheets)
• On an exception basis, make travel arrangements and any ad hoc duties as required

Skills

French

English

Customer service

Engineering background

Customer focus

Computer literacy

Job description

Company Description

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.

Are you looking for variety, development and real impact? Welcome to MSX.

Job Description

As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.

Company Description

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.

Are you looking for variety, development and real impact? Welcome to MSX.

Job Description

As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.

Other Responsibilities Will Include

• Record data as required into a computer system
• Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
• Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
• Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
• Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets)
• On an exception basis, make travel arrangements and any other ad hoc duties as required

Qualifications

This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.

Our Ideal Candidate Will Have

• Fluent in written and oral French and English (essential)
• Customer Service experience (advantageous)
• Engineering or automotive background (advantageous)
• Customer oriented focus
• Computer literacy

Additional Information

• 40 Hours per week
• Salary up to £29,000 per annum
• Permanent role
• Hybrid working model (2 days in office)

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.