Technical Helpdesk Engineer

MSX International; Colchester; Hybrid; GBP 26,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Paid business expenses

Cashback Health Care Scheme

Car salary exchange scheme

Progression opportunities

Job summary

MSX International is seeking a Technical Helpdesk Engineer to join our Daventry team. You will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network and independent repairers.

You will record data, describe vehicle concerns, and contribute to trend analyses. We require 2+ years of technical experience at Senior/Master Technician level or equivalent, City and Guilds or NVQ L3, HV qualification (IMI3+), and PC

Qualifications

• Minimum 2 years of technical experience at Senior or Master Technician level or equivalent.
• City and Guilds or NVQ L3 qualification.
• HV qualification (IMI3 or higher) and PC literacy.

Responsibilities

• Record data into the computer system.
• Provide vehicle and concern detail about cases.
• Identify and report on vehicle case histories, trends, and analysis.
• Deal with and respond to telephone calls and emails.

Skills

Strong automotive knowledge

Excellent communication

Ability to explain complex issues

PC literate

Education

City and Guilds or NVQ L3

HV qualification (IMI3 or higher)

Tools

PC Literate

Job description

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across80+ countries.

Job Description

The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network, independent repairers. In addition, the Technical Helpdesk Engineer will:

• record data into the computer system
• provide vehicle and concern detail about cases
• identify and report on vehicle case histories, trends, and analysis
• deal with and respond to telephone calls and emails

Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years’ technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively, we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:be an automotive professionalhave excellent automotive knowledgehave worked within a high-performance, collaborative, constructive peer groupbe able to describe and understand complex technical issues clearlybe confident in technical concern resolutionbe able to build strong working relationships and have the requisite communication skills and drive to deliver requirementshave qualification of City and Guilds or NVQ L3have a HV qualification (IMI3 or higher)be PC Literate

Additional InformationAt MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.In joining MSX, you can enjoy:up to £42,500per year per year (depending on experience)25-days annual leave per yearPaid business expensesCashback Health Care SchemeCar salary exchange schemePotential to progress within the company, with global opportunities updated regularlyWorking pattern and location40 hours per weekMonday – FridayLocation: Daventry office based (home office 1 day/week)Permanent contract

You can learn more about MSX International on our website: MSX International - MSXIMSX

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.