Automotive Technical Helpdesk Engineer | Vehicle Support

MSX International; Colchester; Hybrid; GBP 26,000 - 43,000; Full time

Benefits offered by this job

25 days annual leave

Paid business expenses

Cashback Health Care Scheme

Car salary exchange scheme

Progression opportunities

Job summary

MSX International is seeking a Technical Helpdesk Engineer to join our Daventry team. You will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network and independent repairers.

You will record data, describe vehicle concerns, and contribute to trend analyses. We require 2+ years of technical experience at Senior/Master Technician level or equivalent, City and Guilds or NVQ L3, HV qualification (IMI3+), and PC

Qualifications

• Minimum 2 years of technical experience at Senior or Master Technician level or equivalent.
• City and Guilds or NVQ L3 qualification.
• HV qualification (IMI3 or higher) and PC literacy.

Responsibilities

• Record data into the computer system.
• Provide vehicle and concern detail about cases.
• Identify and report on vehicle case histories, trends, and analysis.
• Deal with and respond to telephone calls and emails.

Skills

Strong automotive knowledge

Excellent communication

Ability to explain complex issues

PC literate

Education

City and Guilds or NVQ L3

HV qualification (IMI3 or higher)

Tools

PC Literate

Job description

MSX International is seeking a Technical Helpdesk Engineer to join our Daventry team. You will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved retailer network and independent repairers.

You will record data, describe vehicle concerns, and contribute to trend analyses. We require 2+ years of technical experience at Senior/Master Technician level or equivalent, City and Guilds or NVQ L3, HV qualification (IMI3+), and PC