French-Speaking Automotive Diagnostics Helpdesk Engineer

MSX International Inc.

Colchester

Hybrid

GBP 26,000 - 38,000

Full time

7 days ago

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Benefits offered by this job

Flexible, hybrid options

Equal opportunities employer

Job summary

MSX International Inc. is seeking a bilingual Automotive Helpdesk Engineer to liaise with dealership personnel and project teams on vehicle case histories, trends, and analysis in a flexible, hybrid setup.

You will handle data entry, participate in knowledge transfer, and contribute to documentation and process improvements. A strong problem-solving mindset and a service-oriented approach are valued assets.

Qualifications

Fluent in written and oral French and English (essential).
Customer Service experience (advantageous).
Engineering or automotive background (advantageous).
Customer oriented focus.
Computer literacy.

Responsibilities

Record data as required into a computer system.
Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.
Accept other assignments (equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management.
Write and circulate data to Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary.
Complete information for Company documentation (Travel Expense Reports, Corrective Action Requests, Timesheets).
On an exception basis, make travel arrangements and any other ad hoc duties as required.