French-Speaking Automotive Diagnostic Support Engineer

MSX International Inc.; Colchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible, hybrid options

Equal opportunities employer

Job summary

MSX International Inc. is seeking a bilingual Automotive Helpdesk Engineer to liaise with dealership personnel and project teams on vehicle case histories, trends, and analysis in a flexible, hybrid setup.

You will handle data entry, participate in knowledge transfer, and contribute to documentation and process improvements. A strong problem-solving mindset and a service-oriented approach are valued assets.

Qualifications

• Fluent in written and oral French and English (essential).
• Customer Service experience (advantageous).
• Engineering or automotive background (advantageous).
• Customer oriented focus.
• Computer literacy.

Responsibilities

• Record data as required into a computer system.
• Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.
• Accept other assignments (equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management.
• Write and circulate data to Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary.
• Complete information for Company documentation (Travel Expense Reports, Corrective Action Requests, Timesheets).
• On an exception basis, make travel arrangements and any other ad hoc duties as required.

Skills

French language

English language

Customer service

Customer oriented

Computer literacy

Education

Engineering or automotive background

Job description

As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required. Other responsibilities will include:

• Record data as required into a computer system
• Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
• Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
• Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
• Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets)
• On an exception basis, make travel arrangements and any other ad hoc duties as required
  This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.

Our ideal candidate will have:

• Fluent in written and oral French and English (essential)
• Customer Service experience (advantageous)
• Engineering or automotive background (advantageous)
• Customer oriented focus
• Computer literacy
  

MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.

With us, you can actively shape the future of mobility - an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground. Are you looking for variety, development and real impact? Welcome to MSX., About MSX With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Channel Management
• Customer Engagement
• Fleet & Mobility

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply