Technical Helpdesk Engineer Automotive 100% remote

SmartRecruiters, Inc.; Colchester; Remote; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Company Laptop

Company contributory pension plan

Cash back health care scheme

Life assurance

Car salary exchange scheme

Job summary

MSX International seeks a Technical Helpdesk Engineer for automotive diagnostics and remote repair support across the UK. You will diagnose complex vehicle systems, analyze root causes, and design durable solutions while collaborating with retailers and colleagues.

Experience with electrical diagnostics and high voltage/EV awareness is desirable. This full-time role offers a 100% remote option within the UK and a competitive salary up to £34,000.

Qualifications

• Master Technician status or equivalent.
• Electrical diagnosis skills and experience.
• High voltage/EV experience (desirable).
• Ability to investigate, report and diagnose complex vehicle systems.
• Thrive in a fast-paced environment with multiple tasks and deadlines.

Responsibilities

• Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service.
• Following the repair process and monitoring success, analysing gaps and advising on improvements.
• Reviewing existing processes to increase quality and reporting dealer performance on escalated cases.
• Communicating with retailer staff, coaching them, identifying root causes of deviations, and documenting issues.
• Building relationships with retailers and customers to continually improve effectiveness.

Skills

Electrical diagnosis

Root cause analysis

Remote diagnostics

Communication

Collaboration

Education

Master Technician certification

Tools

Automotive diagnostic tools

Job description

Technical Helpdesk Engineer Automotive 100% remote

• Full-time
• Workplace Type: MSXI Office
• Compensation: up to GBP 34,000 - yearly

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

In this role, you’ll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won’t just fix what’s broken; you’ll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you’ve seen before. That’s what makes the work exciting. You’ll collaborate with skilled colleagues, leverage cutting-edge tools, and apply your expertise to situations where your judgement truly matters.

On a daily basis you will be:

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

This role is made for you if you…

• are trained and certified to ‘Master Technician’ status or equivalent
• have (electrical) diagnosis skills and experience
• have high voltage/EV experience (desirable)
• can investigate, report on, and diagnose complex vehicle systems, either "hands on" or remotely
• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time

Additional Information

Working pattern and location:

• Full time (Monday – Friday)
• 100% work from home option possible within the UK

What we can offer you:

• Competitive Salary up to £34.000
• Company Laptop
• Other company benefits include:
  • 25 days annual leave
  • Company contributory pension plan
  • Cash back health care scheme
  • Life assurance
  • Car salary exchange scheme
• Potential to progress within the company, with global opportunities updated regularly.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.