Technical Helpdesk Engineer Automotive 100% remote

MSX International; Colchester; Remote; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Company Laptop

25 days annual leave

Company contributory pension plan

Cash back health care scheme

Life assurance

Car salary exchange scheme

Job summary

MSX International in the United Kingdom is seeking an automotive technical engineer to diagnose complex repair cases, analyze root causes, and design lasting solutions. You will work with skilled colleagues, using advanced tools, to ensure high-quality diagnostics and repairs across a range of vehicle systems.

The role is full-time with a 100% work-from-home option within the UK, offering a competitive salary up to £34,000 plus benefits including a company laptop, generous annual leave, a

Qualifications

• Master Technician status or equivalent certification.
• Electrical diagnosis skills and experience.
• High voltage/EV experience is desirable.
• Investigate, report on, and diagnose complex vehicle systems.
• Thrive in a fast-paced environment and manage multiple tasks and deadlines.

Responsibilities

• Contribute to customer satisfaction by answering support requests with high-quality diagnostic and repair service.
• Follow repair processes, monitor success, report gaps, and advise on improvements.
• Review processes to improve quality and report dealer performance on escalated cases.
• Communicate with retailer staff, coach them, identify root causes, and document issues.
• Build relationships with retailers and customers, driving function effectiveness.

Skills

Master Technician

Electrical diagnosis

High voltage/EV

Complex vehicle systems

Multiple tasks

Job description

Company Description

MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans across our five pillars:

• Warranty & Technical


• Parts & Service


• Fleet & Mobility

Company Description

MSX International (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans across our five pillars:

• Warranty & Technical


• Parts & Service


• Channel Management


• Customer Engagement


• Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every vehicle manufacturer on the market.

Job Description

In this role, you'll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won't just fix what's broken; you'll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you've seen before. That's what makes the work exciting. You'll collaborate with skilled colleagues, leverage cutting-edge tools, and apply your expertise to situations where your judgement truly matters.

On a Daily Basis You Will Be

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;


• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;


• Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;


• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;


• Building relationships with retailers and the customers, continually improving the effectiveness of the function.

Qualifications

This is a fantastic opportunity if you are an experienced automotive technical engineer, who has a passion for cars and delivering exceptional customer experience.

• are trained and certified to 'Master Technician' status or equivalent


• have (electrical) diagnosis skills and experience


• have high voltage/EV experience (desirable)


• can investigate, report on, and diagnose complex vehicle systems, either hands on or remotely


• thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time


• have a 'can do attitude'

Additional Information

Working Pattern and location:

• Full time (Monday - Friday)


• 100% work from home option possible within the UK

What We Can Offer You

• Competitive Salary up to £34.000


• Company Laptop


• Other company benefits include:
  
  
  
  • 25 days annual leave
  
  
  • Company contributory pension plan
  
  
  • Cash back health care scheme
  
  
  • Life assurance
  
  
  • Car salary exchange scheme
  
  
  
  


• Potential to progress within the company, with global opportunities updated regularly.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.