French Renewal Specialist

Concentrix; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global IT services provider in Liverpool is seeking a French Renewal Specialist to manage renewals and services within a dedicated team. In this entry-level role, you will sell renewals, maintain customer satisfaction, and handle customer communications primarily through phone and email. Strong product knowledge and the ability to handle objections are crucial for this role. The position offers a full-time opportunity in a dynamic sales environment.

Qualifications

• Ability to achieve revenue-based quotas by selling renewals.
• Mastery of product knowledge to assess client requirements.
• Experience managing a high volume of customer contacts daily.

Responsibilities

• Sell renewals and services within a dedicated territory.
• Provide accurate sales forecasts regularly.
• Initiate steps to address customer concerns.

Skills

Sales forecasting

Customer relationship management

Technical understanding of services

Objection handling

Lead conversion

Tools

CRM software

Job description

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• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up‑sell opportunities
• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other

Industries

• IT Services and IT Consulting

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Location: Liverpool, England, United Kingdom.