Customer Support Advisor

Concentrix; Larbert; On-site; GBP 23,868 - 29,172; Full time

Benefits offered by this job

28 days paid holiday per year

Discounts on Home Broadband and mobile plans

Opportunities for regular incentives

Free healthcare cover after one year

Onsite car parking

Job summary

Concentrix is seeking a passionate Customer Support Advisor for their Larbert site in Scotland. As a part of our dynamic team, you will engage with customers to diagnose issues and deliver exceptional service and solutions. Your role will involve managing billing queries and providing support for product optimizations.

This full-time position offers a competitive hourly rate of £12.75, comprehensive training, and excellent benefits including paid holidays, discounts on services, and healthcare coverage for you and dependents after one year.

Qualifications

• Minimum of 6 months of continuous Customer Service experience.
• Flexibility to work shifts between 7:45 am – 9 pm, Monday to Sunday.
• Commit to 100% training attendance for role preparation.

Responsibilities

• Support customers with billing and technical queries.
• Diagnose and solve a range of issues from customers.
• Achieve sales, productivity, and customer satisfaction targets.

Skills

Proficient in English (oral and written)

Excellent interpersonal and communication skills

Proficient computer literacy skills

Ability to navigate multiple systems effectively

Job description

Job Title

Customer Support Advisor

Job Description

Join Concentrix Today! Experience the power of a game‑changing career. Are you passionate about helping others and have a knack for communicating and problem‑solving? If you’re tech‑savvy and thrive on efficiency then this could be your calling! We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players and go‑getters to join us at our buzzing Falkirk Site! We’re a global technology and services leader that powers the brands of the future. We help well‑known brands—the ones you use every day—improve their businesses with technology and integrated solutions, in over 70 countries. As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing and solving a range of issues and queries from our customers. Supporting customers with their bills and technical queries, such as taking payments, billing issues and queries regarding their service, service support and guiding customers through products or features and how to optimise their use, achieving and exceeding sales, productivity and customer satisfaction targets, as well as identifying sales opportunities through lead generation. As the first point of contact, you’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence. To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Overall your main priority will be to maintain or improve an excellent customer experience.

Career growth and personal development

This full time, onsite position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting‑edge technologies, and the continuing support you’ll need to succeed.

Your Qualifications

• Are proficient in English (oral and written)
• Are flexible to work shifts between 7:45 am – 9 pm from Monday to Sunday
• Have a minimum of 6 months of continuous Customer Service experience
• Can commit to 100% training attendance to ensure you are fully prepared for your role.
• Embrace technology and have proficient computer literacy skills
• Have the ability to speedily navigate multiple systems effectively
• Have excellent interpersonal and communication skills

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

• An hourly rate of £12.75 (£26,520 per year)
• Monthly Pay
• 40 Hour, permanent contract with 28 days paid holiday per year
• Discount on your Home Broadband
• Mobile phone plan discounts for you plus FIVE people of your choice!
• Discounted TV packages
• Fantastic discount at PUREGYM
• Amazing regular incentive prizes for top performers
• Benefits and discounts with local and national suppliers
• Refer a Friend incentive earning up to £600 per successful referral PLUS additional incentives monthly!
• Free healthcare cover for you and your dependents with pension (after one year)
• Onsite car parking

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”