Team Leader

Concentrix Limited; Belfast City District; On-site; GBP 21,000 - 26,000; Full time

Job summary

Concentrix Limited in Belfast is seeking a dynamic Team Leader to supervise a group of call center associates and drive performance against KPIs. The role focuses on coaching, motivation and accountability to ensure service quality and contractual targets are met. You will oversee daily operations, coach for success, handle escalations, and lead team meetings while promoting Concentrix values and delivering outstanding customer experiences.

Location: Belfast. Time Type: Full time.

Qualifications

• Experience: Completion of Aspire to be or Ignite program.
• Motivation: Highly driven to develop and coach team members.
• Communication: Strong verbal and written communication skills.
• Multitasking: Ability to lead a team, prioritize, and meet deadlines.
• Flexibility: Willingness to work a flexible schedule.

Responsibilities

• Supervise Daily Operations: Oversee daily activities of call center associates, including work and attendance monitoring.
• Coach for Success: Regularly provide feedback and coaching to your team to meet performance metrics and drive improvement.
• Problem Solver: Identify performance issues and develop action plans, implementing corrective measures when necessary.
• Ensure Excellence: Maintain service delivery that meets our contractual KPIs and financial expectations.
• Communicate Effectively: Share clear expectations with your team and keep them informed with timely updates.
• Lead by Example: Handle escalated customer calls with expertise and lead team meetings to foster open communication.
• Team Advocate: Promote Concentrix values by supporting and encouraging your team members.

Skills

Leadership

Coaching

Communication

Multitasking

Flexibility

Education

Aspire to be or Ignite program

Job description

Job Title

Team Leader

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Salary: 27,572.50 EUR

At Concentrix, we're looking for a dynamic Sales Team Leader to oversee our call center associates and ensure that we not only meet but exceed our customers' expectations.

Your Role

• Supervise Daily Operations: Oversee daily activities of call center associates, including work and attendance monitoring.
• Coach for Success: Regularly provide feedback and coaching to your team to meet performance metrics and drive improvement.
• Problem Solver: Identify performance issues and develop action plans, implementing corrective measures when necessary.
• Ensure Excellence: Maintain service delivery that meets our contractual KPIs and financial expectations.
• Communicate Effectively: Share clear expectations with your team and keep them informed with timely updates.
• Lead by Example: Handle escalated customer calls with expertise and lead team meetings to foster open communication.
• Team Advocate: Promote Concentrix values by supporting and encouraging your team members.

What We’re Looking For

• Experience: Applicants must have completed either the Aspire to be or Ignite program
• Motivation: A highly driven individual who can develop and coach team members to achieve their best.
• Communication Skills: Strong verbal and written skills are essential for effective leadership.
• Multi-tasking Ability: You must be able to lead a team through prioritization and meet deadlines.
• Flexibility: Willingness to work a flexible schedule to meet business needs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location: GBR Belfast - Maysfield

Language Requirements

Time Type: Full time